Very Bad Experience! So Unprofessional!

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KM Hair Extension Training www.kmhairextensiontraining.co.uk
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Cierraq108's review of KM Hair Extension Training www.kmhairextensiontraining.co.uk

“Very Bad Experience! So Unprofessional!”

★☆☆☆☆

written by Cierraq108 on 03/07/2017

I attended km hair extension course on 27th March 2017. The class was a small number with six people, so the tutor got to come around everyone individually to help out which was great! Everything ran smoothly and I felt like I learnt alot whenever I left - then everything went downhill from there!

At the course we were told we had to complete a case study three months prior to our course.
I ordered a colour ring and received this within 2 days (which was great!)

I matched my models hair colour up and then placed my order for bonds, thread and hair extensions (10th May 2017). Two days later I received the bonds & thread but no hair - I emailed to see what had happened and the account manager explained that the hair was out of stock and put on back order.

From then on every single one of my emails regarding this situation have been ignored- which is very unprofessional!!
I have also rang up La Weave numerous times and every single time I rang up no one could help me with my order and they took my name and contact details to pass on to a member of management.

Why the person on the phone could not help me out I do not know - is that not their jobs? Why would they put up a contact number on their website if the person on the line cannot help their customers! (Again unprofessional).

I then went back on to the website and came across a "message" saying that all the hair was now on SALE as they are getting a new range in! So of course I panicked and rang up again to see what was going on. Again no one could tell me anything and they took my name and contact number!!!

I then did receive a phone call from a member of the management team - who apologised.
He apologised for his account manager who ignored all my e-mails. He then told me that my order got messed up and that my order was down as processed therefore they thought I had received everything.

He then began to tell me that the hair I had ordered is now out of stock and that they would not be getting it back in stock as they're waiting on a new range to come back in.
He asked me if I wanted to wait another few weeks for the new hair to come through- at the time of the phone call I couldn't tell him my answer as I had to get in contact with my client to see if she was happy to wait for another few weeks ( she has now been waiting three months ).
So I told him I would contact him back straight away whenever I got in contact with my client.
I have now been trying to get back in contact this past 2 weeks and everytime he is unavailable to speak to me. I have yet to get a refund or speak to a member of management.
My client is very upset that she's had to wait this long! It is just unacceptable and very unprofessional!!

I will continue to ring until I get this situation sorted out!! But whenever I get my refund (If I do) I will not be ordering from La Weave again!

I haven't even received my certificate as I couldn't even do my case study! And the amount of money I have lost due to Km Hair Extension Training/ La Weave is unavailable!!!

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