Bureaucratic nightmare

Exercise for less is pretty ok as gyms go, but customer service is virtually non-existent, the staff at the gym itself are there to sign you up and get your bank details, but after that if you do have a concern, their power to actually do anything about it is extremely limited, and you will be given an email address; there is no head office contact phone no, and recently they had TWO accounts running for me, as I applied online I opened one account, but had missed out on their opening offer of a cheaper fee, so when I opened THAT account at the actual gym, they never closed my original account for the higher price, meaning I was paying THAT amount of money PLUS the 'cheaper' price because I had two direct debits being taken from my account, and I was NEVER informed.I have since read the reviews of many others who have had similar experiences with this company, who treat their paying members in an extremely disrespectful and exploitative manner.