Canary riverside

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Virgin Active Health Clubs - www.virginactive.co.uk
★★☆☆☆
1.6
18.0% of users recommend this

433Goodman's review of Virgin Active Health Clubs - www.virginactive.co.uk

“Canary riverside”

★☆☆☆☆

written by 433Goodman on 25/11/2021

For the premium price you pay, here is what you actually get v what is advertised. PROS: Swimming pool, view, Spa when its working, and the PTs. CONS: Restricted use of pool die to kids in the morning, Cancellation process difficult, most parts of the club not been refurbished in a decade, showers worn, mould In jacuzzi roof, old wood in saunarium, rubber roof of steam room a hazard of being drenched and burnt by piping hot water that collects when door is closed, barely any steams most of the time, Dwindling services and prolonged periods where services are unavailable/broken/awaiting repairs yet no prior notification or price reduction, Closing times getting earlier, Robes and molton brown products were infrequently provided and have ceased due to "covid" now. Towels are rationed, changing rooms are often dirty with used towels all over the floor. Membership services often allow prospective members from outside they are showing round to walk in spa areas without blue shoes where members walk barefeet.
On occasions you will leave more stressed than when you arrived.
The staff (excluding the PTs) are abysmal, uneducated about policies and constantly rude & aggressive to members. Members who complain have their accounts terminated immediately. Males cant expect privacy in male changing room as a female supervisor feels she can constantly walk in. CEO is terrible as his Customer Service/relations is terrible. The club manager, is poor and rude.Terrible management.

  • Value For Money

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