Very poor hygiene Cleanliness not taken seriously Staff not professional very poor customer service skills Lack of empathy on everyone's behalf Do not comply with their alleged terms and conditions Don't trust them at all

When you sign up they do not explain the terms and conditions at all to u Instead opting to email you them or that's what they say. You get told information that is clearly wrong suggesting the quality and training of their staff is of poor quality When you try to quit the gym they want to make it virtually impossible . Planting obstacles in every path possible. Do not sign up at this gym . Worst mistake u will ever make. Don't rate the service at all

The management continue to ignore the need to have signs showing swimmers the direction in which to swim. An accident is waiting to happen as swimmers assume that they can swim any which way. Further, there are no signs to indicate which lane is for competent swimmers and which lane is for slow swimmers. It is impossible to lane swim so if you are looking for a gym that allows swimming as an exercise, this is not the place for you. I will be leaving as soon as my membership expires.

1) Toilets are often unclean. (Male cleaner hired for the Female Changing Room) 2) Frequent problems with the Steam Room. (Faulty) 3) Frequent problems with the Sauna Room. (Faulty) 3) Poor building design; a slippery surface in the Sauna Room; in close proximity of EXTREMELY hot coal. 4) Classes can be cancelled without notice. A lack of foresight into the building design is clear. For instance, the Sauna (often faulty) was extended by the removal of the nearby swimming shower. This had led to members unhygienically jumping directly from the Steam Room/Sauna into the pool to cool down. Increasing the chlorine levels and causing faults. The cost of maintaining a contract is high and Management do not respond to criticism in a positive manner. I would recommend, particularly for the elderly, to avoid this gym at all costs.