Never Buy Powakaddy - Poor product & Poor Service

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Powakaddy Freeway
★☆☆☆☆
1.4
8.0% of users recommend this

JimJack's review of Powakaddy Freeway

“Never Buy Powakaddy - Poor product and Poor Service”

★☆☆☆☆

written by JimJack on 28/02/2014

I bought my Powakaddy II online from a pro-shop in the north of England in September 2009. In October 2010 the drive axle broke and as I am based in Belgium PW insisted that I return the trolley, at my cost, to them. They replaced the axle admitting that this was due to a design fault but when the product was returned to me the wheels were not included. PW refused to accept liability and the pro-shop eventually supplied me with replacement wheels. The new wheels arrived in January 2011. I therefore did not have use of the trolley for 3 months.
In July 2011 the battery failed. Still under warranty I was forced to return the battery at my costs which was replaced by PW.
In October 2011 the drive axle broke again. This was one month after the end of the warranty period and even although I pointed out that I had not had use of the trolley for 3 months, PW were neither sympathetic nor interested.
Again the poor pro-shop stepped in and sent me a replacement axle and then supported me in how to replace the broken one. Excellent service from them.
In September 2013 when I put the battery on charge after a round the battery would not charge. I have now been told that not only does the charger need to be replaced but the faulty charger has trashed the battery. Approximately €200 to replace charger and battery. I am cutting my oses and intend to bin it and but another maker.

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