Poor quality & terrible customer service

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PowaKaddy Cart Bag Deluxe
★☆☆☆☆
1.2
From 5 reviews
0.0% of users recommend this

Guest's review of PowaKaddy Cart Bag Deluxe

“Poor quality and terrible customer service”

★☆☆☆☆

written by on 14/09/2013

I have owned a Powakaddy cart bag for 18 months and its base has collapsed inwards so that it no longer fits on the electric trolley and is unable to stand up. The bag has not in any way been mistreated, so it can only be an intrinsic fault that caused the base to collapse in the way it has. Having corresponded with Powakaddy, they have shown zero interest in attempting to rectify the problem. The replies are along the lines of "it's nothing to do with us etc etc" i.e. we've had your money, we don't particularly care that the product is faulty.

Bearing in mind the very high numbers of those the golf community who now believe that Powakaddy is symptomatic with fairly good products let down by very poor quality control and even worse customer service, there are clearly many other manufacturers people should be spending their hard-earned money with.

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