Please please be careful

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HazzaPPP's review of Studio - www.studio.co.uk

★☆☆☆☆

“Please please be careful”

Written on: 28/07/2019 by HazzaPPP (1 review written)

Please, please be careful. I don't usually leave bad reviews and this is not an unfair review... Studio are quite obviously a company, geared to try and extort more money from you. In short, I ordered one mud kitchen for my daughters birthday and they were chasing payment before anything was ever delivered - I was advised that the order was on it's way by the first person, then a few days later that it was never even sent out. I was advised everything was cancelled and a new order placed and a few days later received another 3 mud kitchens!!! (Only ever ordered one and all the discussions were via phone and they have ignored every email via the contact us site)... I have called about 50 times to ask them to collect the additional items that I never ordered... taken 3 days off work as I have been advised collection is the next day for nobody to show up and the complaints team apparently have an issue as the phone goes dead... i'm completely out of resource to be able to resolve it with them and I am now being charged for 3 items when only ordered one, and still being chased for payment for the first item when t was never delivered. BE aware that the team will tell you that the payment is placed on hold, but the next time you call they will say there was an error and it hadn't been... 7 times later there is still no payment on hold and I'm being charged for items and they will not arrange collection - despite being promised someone is coming to collect it. Horrendous, horrendous company that has caused very significant stress.

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