JD Williams - www.jdwilliams.co.uk Catalogue Reviews

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JD Williams - www.jdwilliams.co.uk

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★☆☆☆☆

“Absolutely shocking customer service ”

Written on: 28/02/2022 by markysam666 (1 review written)

After my parcel went missing (Hermes) I messaged JD on the Monday to be told it would be with me imminently so I waited till Wednesday where I rang them to be given a 100% guarantee it would be with me the Friday. Which obviously it wasn’t so messaged them again to be told to give them yet another 48hrs to look into it. Today I get an email telling me they are going to have to refund me but as a gesture of good will I can have the delivery cost back too. GESTURE OF GOOD WILL like normally… Read Full Review

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★☆☆☆☆

“Absolutely useless and meddle with your credit for no...”

Written on: 16/09/2021 by RyanReynolds357 (1 review written)

I unfortunately decided to order from them ,and have had nothing but trouble ever since ,they were unable to cancel an order which went to wrong address and they are trying to charge me for it they have put my credit rating down even though I owe them nothing ..talking to their customer service is like talking to a brick wall and they lie! ...please do not get involved with them… Read Full Review

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★★☆☆☆

“Bad customer service”

Written on: 02/08/2021 by Dawnpin (7 reviews written)

I ordered a new bra over a week ago I booked a next day delivery so it should of arrived last week I got a email saying that it would be late but no explanation , so I checked my account and it said that it will be arriving on the 9th of August , I tried live chat but they were not very helpful at all but said that I might be able to have a voucher then ended chat , I called customer service I was on hold for over fifty minutes and put the phone down I called again I spoke to someone else and… Read Full Review

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★☆☆☆☆

“JD Williams online shopping and Hermes are a Disgrace”

Written on: 17/06/2021 by darrincp (1 review written)

i ordered a bbq for delivery and quoted 5-7 days. on day 5 notified by hermes (their courier) that there was a delay but my parcel would be delivered between 1 and 3 on the tuesday so on that day left work for 2 hrs to wait in. at 2.30 got a text saying delayed and would be between 3 and 5 but i had to go back to work. notified on tracker missed delivery at 3.30 would redeliver next day but no time and no update on tracker. next day tried for 3 hrs to contact hermes but no way possible of… Read Full Review

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