JD Williams - www.jdwilliams.co.uk Catalogue Reviews

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JD Williams - www.jdwilliams.co.uk

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★☆☆☆☆

“Absolutely shocking customer service ”

Written on: 28/02/2022 by markysam666 (1 review written)

After my parcel went missing (Hermes) I messaged JD on the Monday to be told it would be with me imminently so I waited till Wednesday where I rang them to be given a 100% guarantee it would be with me the Friday. Which obviously it wasn’t so messaged them again to be told to give them yet another 48hrs to look into it. Today I get an email telling me they are going to have to refund me but as a gesture of good will I can have the delivery cost back too. GESTURE OF GOOD WILL like normally… Read Full Review

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★☆☆☆☆

“Absolutely useless and meddle with your credit for no...”

Written on: 16/09/2021 by RyanReynolds357 (1 review written)

I unfortunately decided to order from them ,and have had nothing but trouble ever since ,they were unable to cancel an order which went to wrong address and they are trying to charge me for it they have put my credit rating down even though I owe them nothing ..talking to their customer service is like talking to a brick wall and they lie! ...please do not get involved with them… Read Full Review

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★☆☆☆☆

“JD Williams online shopping and Hermes are a Disgrace”

Written on: 17/06/2021 by darrincp (1 review written)

i ordered a bbq for delivery and quoted 5-7 days. on day 5 notified by hermes (their courier) that there was a delay but my parcel would be delivered between 1 and 3 on the tuesday so on that day left work for 2 hrs to wait in. at 2.30 got a text saying delayed and would be between 3 and 5 but i had to go back to work. notified on tracker missed delivery at 3.30 would redeliver next day but no time and no update on tracker. next day tried for 3 hrs to contact hermes but no way possible of… Read Full Review

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★☆☆☆☆

“Disgusting company with no customer service ”

Written on: 25/08/2020 by Unhappypwters (1 review written)

Having been a good and loyal customer for over 4 years JD Williams stopped my account for no reason whatsoever. I’d spent thousands with them in that time. Always paid on time and wasn’t anywhere close to my actual credit limit and out of the blue they blocked my account. I waited 4 weeks for a response. I couldn’t speak to anyone during that time. Disgusting company with no customer service at all. If that’s how they treat long serving honest customers well I don’t know what they… Read Full Review

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★☆☆☆☆

“Zilch Customer Service and Communication Skills”

Written on: 29/06/2019 by janetpike (1 review written)

Ordered some expensive underwear and was given an estimated delivery date. Three days after was getting worried about non-delivery so chatted and was told my delivery would reach me by 8 pm that day. It didn't so I chatted again. This time I was told someone would ring me. No-one did. So I chatted again. This time I was told I had been given a refund. Checked my bank account. I hadn't. Told it would take 5 days to hit my account. Why?! My transfer to them was immediate. Will never… Read Full Review

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★☆☆☆☆

“Poor all round service”

Written on: 27/05/2016 by 42McNeil (1 review written)

I bought a rather expensive carpet cleaner from JD Williams, the expected delivery date they set was way off, we went holiday for a week, when we got home the box was sitting on the neighbours driveway in full view soaked due to all the rain! I phoned them they told me " I had signed for it" bit tricky having been in Spain for a week! Further investigation concluded a dodgy courier! They collected the old one and sent a replacement I had to wait two weeks for my account to be credited as the… Read Full Review

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