Avoid this company & save money

I bought a so-called Deluxe Shoe Ottoman Bench which allegedly holds 9 pairs of gents' shoes. Well, yes, I imagine it does if they're small size narrow flip-flops. I take size 8 and at most I've been able to fit in 5 pairs, and that was with difficulty, using only the top and bottom shelves or putting shoes in sideways. It hasn't been easy to close with shoes on the top shelf. On removal shoes have been scuffed. I tried all sorts of combinations of shelf positions but it's made no difference. Was the photo in the catalogue photoshopped? What I have is an expensive box with a cushioned top which never comes near Deluxe and is not fit for purpose.
Delivery was supposed to be on a Friday so we made arrangements to be in, only to arrive home on Thursday to find it left in our porch.
When unpacked a piece of the veneer had come off a panel but luckily it was on the interior surface so doesn't show. The assembly instructions were imprecise, unclear and vague. Some of the screw heads were soft and soon went out of shape. I should've read the reviews first!
All in all, a waste of money and I'll never use this company again.