Disgusting treatment after THEIR mistake!

My letter to the useless BRITISH GAS!

On the 10th February I received a visit from an Engineer and what can only be described as a women hating, intimidating Warrant Office to inform me that I have a large debt with British Gas and that pre-payment meters will replace the standard one that I had. This Warrant Officer refused to show me the paperwork when I asked, stating that I would’ve received it and implied that I was lying when I told him I have received no letters from British Gas (Please note I have proof that British Gas has been sending lots of letters addressed to me to the wrong address – this has only just been changed on your system due to British Gas’ error and not mine). Several times the Warrant Office raised his voice to me and pointed in my face while doing so my children were stood behind me shaking with fear and crying from being so scared. I asked him on several occasions to stop shouting at me and pointing in my face, when I asked him to show me his ID badge as I wanted to know his name to complain he would not show it to me. In a letter from the Customer Specialist at British Gas, she stated that the Warrant Office advised his ID badge was on display. This is an outrageous lie as he had his hand held machine (I believe an iPad but could be a tablet) held in front of it while snarling at me. Please note that the engineer who attended with him heard and saw all of this and I would expect him to tell the truth. The engineer was the only person to enter my property as my two young daughters were petrified I’d let the “big bully” in from outside (Those are the words my 4 year old used). I am disgusted that British Gas employs and sends people like that out to intimidate and scare their customers (and their children).

You’ve been supplying 2b with gas and Electric but have been sending all correspondence to 28. I have spoken to the people at 28 who have confirmed they’ve received a lot of letters with my name and they’ve been sending letters back marked with not known or addressee unknown. They are willing to make a statement to that affect.

Due to British Gas’ mistake not only have I been forced to pay outrageous costs for gas and electric through the pre-payment meter but I was actually charge for that privilege!

Knowing the above facts about British Gas’ blatant mistakes I’m unsure why you are refusing to change my meters back from the Pre-Payment meters. I’ve already tried to explain that I would’ve been willing to pay more than the £6.50 each a week and that the debt mounted up was because of me not receiving one letter or phone call about this.

Even after explaining about the above address issues and telling British Gas my address is 2b and not 28, the reply to my original complaint was sent the 28. Is it any wonder I haven’t been getting letters when you are still sending them to the wrong address.