British Gas

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Asked by innesmng on 27th April 2021 Report this content
Is there a deal with Russia ? They want one !

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Asked by allmjo on 28th December 2015 Report this content
Has anyone else had the £79 boiler repair, and actually had it fixed in 30 minutes. As soon as my engineer arrived he said the diagnosis was going to be over three quarters of an hour so I may as well pay the £99 and £22 a month for 12 months!

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Answers (1)
Report this content Lesnottm Written on: 04/01/2016
DO NOT Take out a contract with British Gas. I did, and had it for a few years until I was so fed up with the poor service. When I arranged an alternative company they condemed the boiler due to lack of proper care and permanent damage. Damage that even I could see when the engineer pointed it out so the British Gas Engineer knew of the fault and chose not to make the expensive repair in the hope of getting the replacement contract. A new boiler had to be fitted and was far cheaper that British Gas quote, plus came with an eight year guarantee.
Asked by anthonyclark864btinternet.com on 20th October 2015 Report this content
What happens to my Homecare if I switch supplier?

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Asked by traviskym123 on 27th January 2015 Report this content
When British Gas came to my house, they inspected and serviced my boiler. They said they now have to check the gas fire. Is this new ruling for every service now, and if so do they check spillage, gas soundness and check for any possible leaks?

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Answers (2)
Report this content jonspencer Written on: 27/01/2015
Hi, I think this is true as they have always done mine. However, I found British Gas to be a real pain in the backside and after a small water leak in my downstairs toilet(covered on their insurance policy) This happened while I was on holiday in Spain, it took 7 visits visits before the problem leak was resolved. The carpet and toilet was completely flooded 4 times! When I submitted my claim for the damages they had caused(less a % for wear & tear) I had asked for £350 and at first they offered a £10 gift voucher!! After some 4 or 6 letters it took a further two telephone calls to get them to pay the £350 that I had originally asked for. Would I recommend them? Well yes for their services work, but a big no for their insurance policy and that they tried every trick in the book to get out of their responsibility, even trying to blame me(in Spain) for causing the problems. When you buy a package like insurance you expect to get it, especially from a company like British Gas. Sadly this was not the case and they tried to put every obstacle in my way. Unfortunately for them I was a service manager for over 20 years and my daughter is/was a barrister! I did warn them in my second letter but it would seem they wanted a fight?? You make up your own mind.....I had used British Gas for nearly 10 years without ever having to make a claim. I now realise that you can only measure a company when you make such a claim. I foolishly thought they would be better than the rest, they were possibly the worst! Good luck and best wishes.
Report this content jonspencer Written on: 02/02/2015
They should check all appliances connected to the gas supply. They also check that the gas items you have work in accordance with the manufacturers specification. Other checks are that the burners are adjusted correctly, gas pressure is correct before the product and at the product itself. It is standard that they then check for leaks throughout your gas system. This is generally done by checking the gas pressure and if there are any drops in pressure at various points in your system. Finally, the engineer will check if your system & house conforms to present Gas Standards. My system is over 40yrs old & quite a few things have changed since mine was fitted, they make notes where required on your inspection certificate. Mine would fail on the air vents that are now required, Im aware of this and have Carbon Monoxide detectors around the house(just in case!) I would think that if you had a claim on your houshold insurance policy and had not had your gas appliances checked annually, then you insurance policy might not pay out! You can always ask the gas engineer what he is doing when he calls. If you have any further questions ask your local gas engineer. Good Luck.
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