Edecks Decking www.edecks.co.uk

★★★★☆
4.2
81.0% of users recommend this
  • Value For Money

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“Just perfect”

★★★★★

written by Roddersdiy on 01/08/2021

Best price. Easy to use web site. Excellent service. Quick and reliable delivery. Quality goods. What more do you want from a supplier. Thank you

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“Well impressed with roofing sheets and impressed ...”

★★★★☆

written by Kev58 on 31/07/2021

Well impressed with roofing sheets and impressed with the delivery said it would be here by 8pm Monday got up for work at 6:30 and they were already here

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“Excellent service ”

★★★★★

written by Jooli74 on 31/07/2021

Arrived quickly and efficiently, in excellent condition. The products are outstanding and I will definitely be using them again and recommending to everyone

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“Amazing”

★★★★★

written by Fletcherxn125 on 27/07/2021

First time i ordered and im absolutely amazed in how quickly they the rung up giving and excellent customer service and the stones i bought arrived the next day the delivery was friendly too. I will definitely coming back. Highly recommend this company just one word amazing

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“Decking”

★★★★★

written by 345Caldwell on 24/07/2021

Great service and product as ever. Speedy delivery and assistance from driver.

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“What Customer Support!?!?!?!??”

★☆☆☆☆

written by Nosferatu_UK on 23/07/2021

So.. where to begin. £1200 order for 2 Gazebo's and HotTub Decking... Delivery came with a few days and on time with there estimate. Perfect.... But when the delivery driver drives off with the only 8 posts to support the entire job I got left stranded. So raised a support ticket within 48 hours of delivery as stated on the delivery note. 3rd day of no results, no resolution. Phoned there customer support number the free mobile friendly one (So you dont have to pay there rubbish money 08 number..) and twice left an answer phone message. Still no call back.

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“Great”

★★★★★

written by on 20/07/2021

Great price, just what I wanted. Great value for price. Excellent delivery, very friendly delivery driver.

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“Prompt delivery”

★★★★☆

written by 399Strong on 20/07/2021

Ordered redwood decking Monday was delivered Wednesday morning, good prices for decent product considering all other main sources were out of stock for most cut lengths that I required.

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“Excellent service ”

★★★★★

written by Jax2301 on 18/07/2021

Have ordered two consecutive orders from edecks, unbeatable value for money and prompt delivery, the decking is good quality and looks superb

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“Ordered Decking ”

★☆☆☆☆

written by EddieSeymour on 18/07/2021

Ordered decking for event was promised delivery for Friday, shipment sent to wrong location. No information or tracking untill I called shipping agent myself to find out. Called edecks twice was told it would be delivered. Second time was told was too late in the day to do anything!

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“Hardwood balau decking boards”

★★★★☆

written by Djzico on 15/07/2021

Ordered these boards and specifically ordered the smooth boards.. I received a mix of smooth boards and boards that were smooth on one side and ribbed on the other. I made do and the end product is beautiful. I not sure why I didn’t receive the correct boards tho. I then made the exact same product order but for a smaller project.. same problem! Again I just made do. Their speed of delivery is exceptional and the product seems and certainly looks beautiful. However, a bit more care should be taken by the warehouse guys to make sure they send the correct product.. as it’s not cheap. I’m delighted how it looks tho

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“Cusromer service excellent”

★★★☆☆

written by 63Whitehead on 12/07/2021

Customer service was excellent. Not impressed with the spaces provided as all cut to different lengths. No pins provided for spaces. Services with delivery qas good. Would like to have been informed that pins were not included. Had loads of spaces left over and other parts even though measurements given to the person quoting me on what I required.

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“Very Prompt ”

★★★★★

written by on 12/07/2021

It is the 2nd time I have ordered from eDecks I shopped around but came back to these wonderful people price is very good and delivery was very prompt, what’s not to like I am putting my decking kit up at the moment I am very pleased.

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“hardwood decking boards”

★★★★★

written by Equilibriumbuilding on 06/07/2021

I found the site easy to navigate. I called and spoke to a member of the team, who was friendly and professional. I placed an order for 3 balau reed decking boards which arrived as scheduled. The boards were well wrapped and in good condition. The boards have been fitted now and look fabulous. Thank you guys Mr Norton

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“Excellent ”

★★★★★

written by LouVid on 05/07/2021

Pricing was very competitive. Quick delivery, very helpful delivery driver, can't fault anything from start to finish :)

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“Simply the best”

★★★★★

written by terry6028 on 05/07/2021

Composite decking cannot be beaten on price.always delivered on time.straight forward ordering, Customer service fantastic,I ordered the wrong clips and was notified immediately. I,ve ordered decking before and was really happy.cannot find any faults with edecks.

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“pergola ”

★★★★★

written by ormjac1 on 04/07/2021

5 stars This is my 2nd order now . 1st was timber for decking . which was excellent, 2nd order for a pergola. all came as stated, delivery excellent. would all ways be my first choice when I need timber or garden items . continue the good service .

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“Warped Boards”

★★★☆☆

written by Fish2426 on 01/07/2021

Was impressed to begin with but after spending over £3400 on Balau hardwood boards that have warped within a few weeks of fitting. It seems that what ever i have answered the reply has swerved the issue. In the end was offered a paltry 5% discount on future orders. Very disappointed

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“Simple, fast and reliable. ”

★★★★★

written by FraserEasigrass on 30/06/2021

From finding Edecks online to putting our order in online, the wood we ordered was delivered within two days. This was very simple, the website ordering was easy to use and you weren't duped into buying then told after you had paid your money that the item you ordered was out of stock and you had to wait for two weeks. This was order in and delivery with in two days. You can't ask for more than that. Would definately recommend and will most certainly be using again. Thank you.

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“Roofing sheets and fixings”

★★★★★

written by NeilPaul on 29/06/2021

First time I’ve used e.decks for Onduline roof sheets & fixings. Excellent service initially on the telephonde, straightforward ordering process & items were delivered on time with no problems. Will definitely use again.

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Asked by Alice34 on 26th May 2016 Report this content
Has anyone got the fitting instructions fore decks composite decking from 2013? The company are blaming poor installation for the boards bending. I know the instructions available on the site at the moment have changed since I purchased this very poor product, but I can't find my original copy.

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Asked by MontseP on 4th August 2014 Report this content
I feel cheated by Edecks. The composite decking they sold me curled just after 10 months from installation. The excuse they have given me is petty and unreasonable (20 brackets instead of 17). On the 2 months process, no one from customer services called. It has been an appalling experience and I want my money back. Has anyone has had a similar bad experience and would like to take action? The more of us, the more they would listen. Thank you

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Answers (3)
Report this content BMundy Written on: 06/08/2014
My decking from edecks has been down for just under a year and has no twist in the boards, handrail or spindles. It was a deck for flat ground but i had to mount to a timber sub frame and sail it out over a bank, so all boards are double screwed to all joists. Still very pleased with the decking and still believe it to be good value for money even with the extra material costs for a 4m×4.5m deck
Report this content apheasant Written on: 07/08/2014
I have had decking from edecks and so have other members of my family... We have never had an issue...I have had many different orders arrive from edecks And and to be fair I can't fault anything I have had. Did you install the decking yourself???
Report this content RoyBhoy Written on: 27/10/2015
Word for word we are having the very same issue, and their excuse are the clips and we did not follow the instructions (which really annoyed our highly skilled joiners) after which they seem to have stopped repling to us now.......The answers below are not composite decking if they are screwed into all joists and the fact they have handrail and spindles? Are you talking of composite decking?
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