Edecks Decking Reviews - www.edecks.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Customer service is a joke”

Written on: 29/08/2019 by Suzanne15 (1 review written)

We were missing a decking board from the kit we ordered which we only noticed when unpacking the order. After sending many messages and photos on their request they started querying what expansion gap we used fitting the decking. They would not answer why this was of any relevance to the issue of them not delivering the full order that we paid for. They would not send us the missing board. We would not recommend this company as they do not care for their customers… Read Full Review

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★☆☆☆☆

“Completely blocked my drive with their overnight delivery!”

Written on: 15/08/2019

I missed my train this morning because edecks delivered a massive load of decking (about 150m) overnight and used it to block the gates at the end of my drive. I couldn't get my car off my drive and missed my train. When I contacted customer services they tried to fob me off with some cut and paste nonsense from the website about kerbside deliveries, and a 5% voucher code. You can keep the code edecks, I wont be needing it. The decking boards are actually OK (adequate rather than good) but… Read Full Review

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★☆☆☆☆

“Do not use these people!”

Written on: 13/05/2019 by Tim_M (1 review written)

Absolutely appalling service! My delivery has been rescheduled 3 times without explanation. Still waiting to receive my order 10 days after it was originally promised and they haven't even had the courtesy to respond to my numerous complaint calls!… Read Full Review

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★★★★★

“Excellent Company”

Written on: 25/10/2018 by JJILES (1 review written)

I had a great experience with this company - Coral was especially very helpful and patient with all my questions. The delivery arrived within days and on time and the delivery driver was very helpful. I would have no hesitation in using this company again… Read Full Review

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★☆☆☆☆

“Shocking company avoid at all costs ”

Written on: 29/06/2018 by Avahy146 (1 review written)

Shocking company, unable to despatch or deliver goods on delivery date I was advised - changed delivery date, can never get hold of staff so have to email, they don't reply to voice messages or emails. Customer service non existent, don't give a damn about customers - avoid at all costs and order from company where staff give a damn and are competent… Read Full Review

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Tim_M's Comment

Written on: 13/05/2019

Wish I'd read this before I placed my order! Having exactly the same experience!

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★☆☆☆☆

“Awful experience ”

Written on: 27/04/2018 by KendallTaylor-Alt (1 review written)

Not happy! Ordered and paid for over 200 pounds of fence panels. Then the problem started !! Still awaiting refund… Read Full Review

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★☆☆☆☆

“Not so straight joists”

Written on: 14/06/2017

Ordered decking joists from eDecks. Worst product possible. The joists are not straight at all and nearly good enough to build a deck with. Customer service is totally unhelpful and the after 2 weeks of complaining and requesting refunds and replacements I have been offered a final settlement of less than 10% of the order!!!!! Avoid!… Read Full Review

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★★★☆☆

“good value for money”

Written on: 24/05/2017

nearly all boards were what i expected .happy with them delivery was extra day or two but turned up when they said it would would i use again yes … Read Full Review

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★☆☆☆☆

“Avoid - you have been warned....”

Written on: 12/05/2017 by Mulhop00 (2 reviews written)

All I wanted was some decking - easy right cause that's what the do!! Think again.... They missed the first delivery date leaving at home all day waiting - no calls or able to contact their 'transport' department for an update. next delivery date...guess what? missed again. 3 days later managed to find out that it hadn't even been picked up from their delivery hub for delivery in the first place. I eventually managed to cancel the order and asked for a refund. 2 weeks later and countless… Read Full Review

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★★★★★

“Reject decking”

Written on: 03/05/2017 by whu12340 (1 review written)

We ordered reject Decking as it seemed good value for money. We were not wrong. I was worried that the boards would be wonky or damaged, but they didn't appear any different from the full price Decking. There were no problems building our decking area and railings, and we are really pleased with the final result. The delivery was on the date specified and the young man delivering the Decking was very polite and helpful. I would definitely use eDecksagain… Read Full Review

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★☆☆☆☆

“Composite Decking from decks”

Written on: 03/03/2017 by Jana339 (1 review written)

Terrible product! It has become stained and covered in green mould, when it rains it takes hours to dry and water marks are left all over the decking. We keep having to jet wash it because of the terrible staining from rain, leaves, pots etc. Also, keeps moving and doesn't feel stable. It cost over 3k and for that price you would expect more. edecks don't really want to know. When we constructed the decking we were six boards short which they disputed was our mistake (which it wasn't) so we… Read Full Review

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★☆☆☆☆

“Awful. Don't use.”

Written on: 01/11/2016 by Whittaker480 (1 review written)

Bought a composite teak deck from edecks in July. Laid it in the same month. It has faded terribly! It now looks patchy and uneven in colour in less than 4 months. Really really disappointed as it cost over £3k. Contacted edecks recently and got a boiler plate response with no care and an offer of 10% off my next purchase. What a joke! Before this a lot of trouble getting a refund on decking clips returned. Watch out for the 20% restocking charge. … Read Full Review

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★★★★★

“Excellent thanks edecks”

Written on: 12/08/2016 by Casey318 (1 review written)

Excellent thanks Edecks Thanks driver … Read Full Review

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★★★★★

“Great Edecks ”

Written on: 10/08/2016 by BlazeSchultz434 (1 review written)

Very impressed with this company called Edecks Driver was lovely and helpful Thank you… Read Full Review

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★★★★★

“Edecks great company”

Written on: 08/08/2016 by AshtynVargas (1 review written)

Great company these Edecks guy After sales were second to none Thank you … Read Full Review

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★★★★★

“V happy ”

Written on: 06/08/2016 by Jade363 (1 review written)

Very happy with Edecks . I bought some garden furniture , and within 48 hours of clicking 'buy' , I've got it all rigged up in my garden Brilliant… Read Full Review

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★★★★★

“Nice one Edecks ”

Written on: 05/08/2016 by Prince260 (1 review written)

Nice one Edecks Very happy with your timber 92 lengths all almost perfect ! … Read Full Review

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★★★★★

“Great to deal with”

Written on: 04/08/2016 by Jamar443 (1 review written)

Great company to deal with First time I've used them and they're very good Happy J greaves… Read Full Review

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★★★★★

“Edecks are great ”

Written on: 03/08/2016 by Jamesib46 (1 review written)

Edecks are great Very impressed with the website Very impressed with the products Very impressed with the delivery man Thank you so much Edecks Jarrod… Read Full Review

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★☆☆☆☆

“no after sales car at all”

Written on: 14/06/2016 by NadiaMattingly (1 review written)

Wrong items delivered (one short of order and all wrong size). Tried to contact customer care department consistently over a six hour period and get put through to answer message and cut off. Raised a ticket online - no call back. Left a voicemail - no callback. In frustration called the reception and got put through to answer message Rang sales, put through to reception, and well you know the rest. Clearly no after sales care at all - will never use again!… Read Full Review

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