No reply to wrong orders / no customer cervice

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Tyson150's review of Seed Parade - www.seedparade.co.uk

★☆☆☆☆

“No reply to wrong orders / no customer cervice ”

Written on: 05/02/2018 by Tyson150 (1 review written)

I keep contacting them regarding a wrong order sent to me
And no reply no customer service for 3 months already . Only automated emails

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Scout1654's Comment

Written on: 05/06/2020

If you have paid for your order by a credit card, initiate a chargeback with your card company. This company seems to ignore all attempts to clients trying to reach them because for non delivery of goods.

Credit card merchants who are alowed to accept payments by credit cards get slapped with fees when a business has too many chargebacks. ... If credit card compnaysr decides to terminate the merchant account, the business will lose the ability to process credit card payments. A terminated account could also land the merchant on the MATCH list.

When merchants rack up excessive chargebacks, it not only cuts into their bottom lines, it puts their merchant accounts in jeopardy.
No matter what the reasons, excessive chargebacks are bad for business.
1% is the top limit for chargebacks before their ability to accept card payments put in jeopardy. This 1 client in 100. It is therefore upto you to join the others who are initiating chargebacks do that this company gets its act together

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