Damaged plants, false advertising & poor customer care.

Extremely Disappointed with the quality of plants, the website descriptions and sale team service.

I purchased two black bamboo (Phyllostachys Nigra) advertised as 120-140cm tall. This was not really the case, they do have a couple of new shoots that are in this height range but the actual body/mass of shoots is only half the height at 60cm tall. It will be a good few years before the bamboo grows to be a full clump at 140cm. To add to this both plants are arrived in a very poor state - just about every leaf has brown spots and dry crispy tips. I was told by the team at Grasslands that it was winter damage (more likely a lack of knowledge by the nursery staff that tap water does this to bamboo not winter) and the plants will be fine. I want my plants to be fine now especially if they are costing nearly £40 each not to turn up damaged.

Lastly, along with my purchase of the two bamboos I purchased a large tree fern (Dicksonia Antartica) sold as a 4 foot log i.e. 4 feet of trunk below the fronds. So I was a bit confused when it arrived and looked a little short. It was short and measured up at 38 inches or 3'2" no where near 4 foot. This was also mentioned to the sales team who said that they bury around a foot of trunk in the soil to stop it from falling over. What a joke - so after all that a 4 foot log turns out to be a 3 foot log because it is sent without a root ball but instead simply stuck in some soil to keep it up right. So when it comes to planting it out I will in turn need to do the same and be stuck with a 3 foot tree which I don't want or a 4 foot tree that is very top heavy with no root ball to hold it in place.

I will never shop here again.