Terrible service

★★★☆☆
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Guest's review of Capital Gardens London www.capitalgardens.co.uk

“Terrible service”

★☆☆☆☆

written by on 10/08/2013

My delivery was delayed because an item was not in stock- fair enough. When ready for dispatch they asked what day I would like it delivering on (very good). When delivered only one item was delivered- the item that had not been in stock. The other items were not dispatched, they were still in London. So a day off work wasted.

I complained. They agreed to deliver on a Saturday at no extra charge. I checked on the Friday that the item was going to be delivered on the Saturday. They assured me it was. Come Saturday, no Tracking advice from the courier, so I call them. Apparently Capital Gardens had given the Couriers clear instructions to deliver on the Monday. Apalling. So I have to take another day off work. It would have been quicker and cheaper to drive to London and collect the items in person.

I would never order anything from them again.

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Capitalgardens's Comment

Written on: 12/08/2013

Dear Customer,

Thank you very much for leaving a review for us on the review centre. I am very sorry to hear of your bad experience with us. If you could kindly email [email protected] with your order number we would like to try and help you further in any way we can. We always adhere to 100% customer satisfaction and will do our best to provide after sales care for any instance where we may have failed in providing this service.

Many Regds

Capital Gardens LTD

Regds

Capital Gardens LTD

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