Poor quality, poor service

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ozLee114's review of Burncoose Nurseries Online - www.burncoose.co.uk

“Poor quality, poor service”

★☆☆☆☆

written by ozLee114 on 19/04/2017

I was looking for a specific, and hard to find, buddleia, to work in with a colour scheme. Stated as available on the Burncoose website, so I ordered it. The delivery charge seemed VERY steep, so I ordered a second, unusual-sounding buddleia for another part of the garden to make it better value for the delivery cost. The first thing I noticed on opening the poorly-packed second choice (just a bit of netting round the plant, and parcel tape covering some of the pot)was that all the growing tips were dead and hanging off loose. I removed them carefully, trimmed the damaged parts, planted it, and am hoping for the best. The second buddleia - and main reason for placing the order - was not the right plant. There was a note with it to say they hadn't been able to supply it after all, and had substituted a different variety. Plant was as poorly packed as the first one, but relatively undamaged. I couldn't face the arguments with the supplier, so I have given that one away. I have subsequently found another supplier for the buddleia I want, same size plant, half the price, one tenth of the Burncoose delivery charge, and it's a lovely little shrub. I just wish I'd seen the reviews on here before ever ordering from Burncoose in the first place!

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