Very poor customer service / complete lack of communication

Click here if this is your business
2.3 / 5
33% of users recommend this
Click here if this is your business
  • Range of Products

  • Value For Money

ELMP's review of Burncoose Nurseries Online -


“Very poor customer service / complete lack of...”

Written on: 28/03/2019 by ELMP (1 review written)

After complementing the nursery on both their range of plants and the information available for each one at the time of ordering, I have now completely changed my mind about this company.

I ordered 3 plants- all in stock. Yesterday I had a message from both nursery and courier to say that my order had been despatched but was shocked to find when I arrived home that I had only recieved 1 plant. At this point I thought two had gone missing in transit. I have spent the last 24 hours trying to sort this out but not once have I managed to speak to anyone from the nursery. Their phoneline rings and rings or is engaged.

It turns out 2/3 plants were out of stock when I ordered (all showed as in stock) but instead of letting me know, they despatched one plant at a delivery cost of £15! I would of course not have ordered one plant at that cost of delivery. All I needed was a one minute message to advise that two were out of stock and I would then have had options. Just shockingly poor communication and customer service and I have to say a disregard for customer satisfaction. The last e-mail recieved was rude int tone and blamed the courier. How could it be the courier’s fault?

I have now given up trying to contact them and have no reply to my last e-mail, so I am voting with my feet.

  • Range of Products

  • Value For Money

Click here for Amazon Home & Garden products
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Garden on Amazon