Unacceptable delay

M&S Furniture Reviews - marksandspencer.com
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Clairejh's review of M&S Furniture Reviews - marksandspencer.com

“Unacceptable delay”

★☆☆☆☆

written by Clairejh on 22/08/2021

Still waiting for my sofas after ordering in April with a July delivery date. 2 days before delivery date I was told they didn’t have it . Despite chasing weekly I am none the wiser as to when I will get it!!
They reply with their standard response which tells me exactly NOThING.

Terrible service - I will never order from them again

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Kadyrae13's Response to Clairejh's Review

Written on: 06/09/2021

I too have been waiting 14 weeks for my sofa only to receive an email 2 days before my delivery date saying delay. They had a completely different phone number to mine. Just not acceptable

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Jane987's reply to Kadyrae13's Comment

Written on: 08/10/2021

I too have been waiting with no where to sit since July, I gave my old sofa away, 2 days before the original expected delivery date. I m waiting on my 4 delivery date of 14 Oct. See what happens but not hopeful.
No one contacts you to let you know, they tell you to email but you just get a standard reply, 'we will contact you in 48 hrs' no one does. Some of the email addresses don't work. Everyone you speak to gives a different reason for the delay. Shambolic at best. How can they still be selling furniture that they cannot deliver or clear backlog, it's pure greed.

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