Damaged & poorly finished

We purchased and stored a bed for 2 months as we were having our house refurbished.when we unpacked it there was damage.M&S sent an independant assessor to check it . It could not be repaired and we should have reported it a lot sooner.We also pointed out that the bed was poorly finished with screw holes visible as they had not been covered and smoothed over neatly. They said the report stated there was nothing wrong with the bed and told us to speak to the ombudsmen and they would not speak to us about this again .The ombudsmen said there was nothing they could do and sided with M&S. I questioned the furniture ombudsmen about the quality not being up to standard and she said she was a legal person and didn't have any knowledge of furniture. We also found a problem with our bedside cabinets.If you do have a problem with M&S try to resolve it with them because they will try to refer you on and wash there hands of you