Rubbish delivery service

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Emmak789's review of Ikea

★☆☆☆☆

“Rubbish delivery service”

Written on: 10/11/2017 by Emmak789 (1 review written)

Its a long story. I ordered a kitchen from Ikea lakeside. The lady in store was really nice. I was happy for about 5 seconds before the stuff hit the fan. I told the lady in store I need delivery to 2nd floor and there is no lift. She said fine no problem. On the delivery day I had my builders there ripping out the old kitchen and the delivery man rang the buzzer but when he relised there is no lift he refused to deliver. Aparrently they aren't insured to carry stuff up the stairs.

So I called the store to complain, next day delivery van comes and same thing, sorry love I'm not insured to cary up the stairs. What a joke. I call again to complain and again the delivery is sent out but this time they deliver only half. I have to call to complain and the same van is back with the rest of the kitchen. Finally i can breath easy....not! I get a call saying one part was left behind but they cant deliver until the next week. Finally they deliver and i have a complete kitchen but now the hinges have no screws or plugs. I call and complain. The agree to swap them on Monday. Monday comes and goes and no delivery. I call to complain and they say we are not delivering. The hinges dont come with screws. They didnt call me to explain or leave a voicemail, just left me waiting. Btw the screwless hinges meant to make it easy to remove a door for cleaning but not much use if the door falls off each time you open the cupboard. I explained this over the phone and in store. We swapped those stupid hinges twice and on the 3rd visit I had enough and just changed to the 110°hinges with screws which actually stay on because they have screws and plugs. The whole process has been stressful, upsetting and expensive. I wish I never went to that store. I really regret my choice and I will never go there again for a kitchen of bathroom. This is the short version of the story. Ikea have yet to apologise or offer any kind of compensation.

Please please please avioid like the plague.

  • Lakeside

    Branch Visited

  • 1700

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Oliverparkin's Response to Emmak789's Review

Written on: 24/04/2018

you're rubbish delivery service

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