HSL Reviews - www.hslchairs.com

★★★☆☆
2.6 / 5
36% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Farnborough store”

Written on: 10/01/2022 by Blunt123 (1 review written)

We were helped by a member of staff who showed us the many difference in three ranges we were interested in.She was very patient helpful and professional.there was no pressure given to buy that day but was happy to give us a quote to take home to think about.We telephoned the next day to order… Read Full Review

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★★★★★

“three piece suite”

Written on: 08/11/2021 by britchcombe (1 review written)

We visited THE SWINDON STORE twice each time we were greeted by a staff member who made us most welcome ,She did not make us feel we had to buy on our first visit When we went back the second time again she made us feel welcome she also made us a coffee We had already decided what we wanted to buy. We would recommend both the shop and the assistant . Three days later I had a query and phoned the shop the assistant was not available but the lady who answered was also so hepful… Read Full Review

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★★★★★

“Great friendly service”

Written on: 21/10/2021 by Drummond25 (1 review written)

Thank you to Jemma for excellent service last Monday at Glasgow branch of HSL.The store is bright and airy ,with chairs and sofas well laid out, so that movement round the showroom is easy .No pressure to buy but all information was given to me in a clear and understandable ways. Left to study all chairs available ,I was then given a welcome cup of tea , as I studied the colour swatches. I really enjoyed my experience at HSL. and felt confident in making my choice of chair,feeling certain that… Read Full Review

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★★★★★

“Great place lots of choices.”

Written on: 29/03/2021 by Janerii (1 review written)

Excellent from the word go.Time And great patience to assure us that we were getting the correct chairs to suit our needs . Could not have been better.the whole shopping experience was made so much better by a very pleasant person … Read Full Review

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★☆☆☆☆

“Lost my mum and lost my money”

Written on: 07/12/2020 by Dugganzn389 (1 review written)

I am a deaf person, living in Hull. I recently visited the Hull branch of HSL to order a new bed for my mother. She wasn't feeling very well so I had decided to complete this whole transaction on her behalf. I had some cash saved up (which I had been saving for my children's Christmas presents), so I would make this purchase using my own money (in cash, not by cheque or card payment) and my ill mother would later make a bank transfer to me for the cost of the bed. I carried out this process, I… Read Full Review

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★★★★☆

“Very satisfied”

Written on: 05/12/2019 by McBride486 (1 review written)

We were very pleased with the attention we received at the Swindon store. The staff were very helpful and advised us what chairs suited us. We had problems with the delivery people but after ringing your Head Office they sorted this problem for us. We are very pleased with our three piece suite… Read Full Review

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★★★★★

“Stylish Comfortable Seating”

Written on: 03/05/2019 by JanaeBrown1985 (1 review written)

We were looking for comfortable chairs, my husband chose the Grande size. We are both tall, we tried out quite a few chairs. It was pointed out to us that we required to have our knees in a comfortable position. We chose the Glenmore Standard back chair. We had seen the chair we chose advertised in the daily paper, when we tried it out we decided it suited or needs. I have arthritus and have trouble with my knees. We found that our first choice suited us best even though we tried out quite a… Read Full Review

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★☆☆☆☆

“Terrible product and service”

Written on: 24/01/2019 by Santiago437 (1 review written)

Paid £2520 for settee and two chairs. 4 years later seat is sagging on sofa due to springs buckling ,had the company out ,looked at it and adjusted springs ,sat on it when gentleman was here and it broke immediately ,said they would have to come back .over 1 well later still not been back ,awful and not fit for purpose… Read Full Review

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★★★★★

“Aysgarth 3 seater sofa and slipper box”

Written on: 29/09/2018 by Frankieconstantine (1 review written)

Very good service at HSL Taunton by the person I dealt with mainly but other two very nice as well… Read Full Review

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★☆☆☆☆

“After care”

Written on: 27/09/2018 by Alsrsv (1 review written)

Bought my mother in law a new chair costing £1625.00, she had the chair less than 2 weeks before she passed away. HSL were not interested when we asked if they would buy the chair back. Probably worried to make us aware of the amount of profit they made out of the old lady. The chair is still in brand new condition. I would look for a more caring company before parting with your money with HSL… Read Full Review

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★★☆☆☆

“Expensive chair not fit for purpose.”

Written on: 23/07/2018 by Knitterlady (1 review written)

Visited our local Romford store and purchased a Ripley Petite dual-motor riser/recliner chair in early April 2018. The store staff were very helpful in picking our chair. Unfortunately, and from the day the chair was delivered there was an obvious fault with the seat pad, which was uncomfortably uneven, being higher on the right than the left. (Their quality control leaves a lot to be desired!). A call to their customer services resulted in an engineer's visit, who was a really decent chap… Read Full Review

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★★☆☆☆

“various problems”

Written on: 30/06/2018 by kvGarcia344 (1 review written)

Customer Services appeared to have limited knowledge about individual items and gave different information at different times Delivery company very poor service Chair and sofa different sizes (was told both would be petite)Chair too small and makes legs ache, prefer to sit on sofa which could be standard or large labelled Grande Items soiled. At first they refused to take old furniture even though I had proof of paying for it to be recycled . One said he had broken hand the other said van… Read Full Review

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★☆☆☆☆

“Only latest 13 months”

Written on: 07/06/2018 by BosunBob (1 review written)

We purchased a sofa and two rise and recline chairs total £3500 in 2014 About 13 months the two chairs became lumpy and uncomfortable We phoned head office to be told sorry out of guarentee We padded the chairs but the time has come to buy a new suite from someone else The sofa has hardy been use. Today we asked out local charity shop to collect, they came this afternoon to check what we had, One of the chairs does not have a fire safety label on, and never had one. Therefore the charity… Read Full Review

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★☆☆☆☆

“Very poor quality leather swivel chairs.”

Written on: 08/01/2018 by 497McKinney (1 review written)

Bought 2 leather swivel chairs 4 years ago costing in total nearly £2000.Virtually straight away began to creak.Only carefully used by myself and husband.After 18 months leather began to peel off.Reported to HSL who,although out of guarantee sent us 2 new backs and 4 new arms.This was done without any examination.We are now 2 years on and these chairs are creaking like mad,leather peeling again and wearing in places.They have little use and when are are carefully sat on.A friend in the… Read Full Review

Christineandm's Comment

Written on: 03/02/2018

My 88 year old Mam bought a material swivel chair 2 month ago, seat is sagging in middle and has a gap between seat and back. HLS. Sent a techition out to day. He sat in the chair, took a photo of the chair, and asked if she sat in it much. My Mam is 7st 7. You can feel the dip in the seat when you sit in it. And can see the sagging material. She later recived a phone call to tell her that there was nothing wrong with her chair. If she wanted to take it further then she'd have to get it looked at independently. Think she's paid out enough. By the time my Mam came off the phone she was in teers. Hang your head in shame HSL. stop conning old people and get you act together. I have phoned them again only to leave a message and be told they will be in touch. Watch this space.

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★★☆☆☆

“non delivery.”

Written on: 31/10/2017 by JENNYCOOK (1 review written)

I recently bought and had delivered a sofa, with no problems,but the lamp table that was ordered at the same time has never appeared.After several visits to the Ipswich showroom,who tried to sort the problem out online & by phone,to no avail.Apparently, the table was 'lost'due to change of carriers,and could not be traced.No solution was ever given,so I felt had to cancel order this morning,and get a refund.I no way blame the local staff who were very willing to help,but there is something very… Read Full Review

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★☆☆☆☆

“Bad delivery service”

Written on: 13/09/2017 by 102Woodward (1 review written)

We ordered two chairs from HSL. The order states delivery within 24 working days. It never happened. After repeated calls we were told delivery was stated incorrectly. It would be 14 days after their delivery company received the chairs. Once again we have added to chase the delivery. After calling HSL today they got the delivery company to call us. They stated they can only deliver next week Tuesday. I said that it was not convenient. The company stated they could not make another delivery… Read Full Review

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★☆☆☆☆

“why?”

Written on: 08/08/2017 by brown4034 (1 review written)

why do people keep going here when you can buy the same furniture at a proper local store i did. Especially when they are charging alot more, ive seen a reclining chair in one shop (not hsl) for £800-900in hsl the same chair is £1200-1300 it's sickening how many people are throwing away their money!!!!… Read Full Review

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★★★★★

“adjustable bed”

Written on: 09/05/2017 by emma104 (1 review written)

We have recently purchased a Somerset double bed and have nothing but praise for the whole process, from the service we received in the Rayleigh store, through the delivery information ( which we had to chop and change) to the actual delivery. Everyone along the way was helpful and polite… Read Full Review

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★☆☆☆☆

“Poor poor after sales service”

Written on: 05/05/2017 by Yazminu141 (1 review written)

I bought a bed for my mother to enable her to get out of hospital. As she was in hospital sh had to get someone to wait in for the delivery. This is where the problems started, when we ordered the bed they promised a "48 hour delivery and they would take away the old bed. Firstly they changed the delivery date which meant the person who was waiting in for the delivery could not do so. The night before the delivery they gave a time slot when they would deliver and on the day the delivery… Read Full Review

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★★★★★

“Revised review due to earlier misunderstanding ”

Written on: 29/04/2017 by Countryboy48 (1 review written)

I purchased a Linton rise and recline chair and the seat cushion was very soft and did not provide adequate support, I was tempted not to accept delivery but was misinformed by the subcontractor that it would take a very long time to replace. I was left with no choice but to accept the chair as I had already disposed of my old one. I left a bad review and was contacted by HSL customer services who arranged for an engineer to visit and replace the defective cushion. This has now been done and I… Read Full Review

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