Purchased a sofa from these people in good faith, very pleasant experience in the showroom but unfortunately that’s where it ends. The leather sofa and chair we purchased which we had only a few weeks started to show signs of what you would expect to see after many years of use, bearing in mind that the furniture is sat on for a couple of hours in the evening. We reported fundamental issues that we considered should not of occurred to be told it’s the way we sit on it and it nead be dressed and the issues are natural characteristics. What a complete nonsense Mr Knighton speaks, very cocky self opinionated personand thinks he knows it all. The sofa is a recliner and the frame is totally out of alignment, the cushions are all shapes and sizes, you can almost think that the two parts are from entirely different production lines as they are odd, we have squeaking and groaning on the frame every time you sit or rise, the hide is saggy and dented in various places after such a short time I would not expect to see these issues, but we are told this is perfectly normal and part of the furniture characteristics what a joke Frank Knighton’s are. They took away an arm/wing as they like to call it to make repairs, when it came back Mr Knighton would not allow me to look at the repair and just wanted to get it back into position and leave promptly when we challenged him that that was not the arm he had took away, conveniently we choose the same colour sofa that was in the show room, I’m adamant that they were switched, something he continues to lie about. He has a lot of incorrect opinions and has even stated that we are fussy, bearing in mind that he proffered the information that you get what you pay for as this furniture is made to a price, also he noted that he could see further fundamental issues with the furniture that we had not spotted or reported, these comments certainly don’t fill you full of confidence. We have asked for a refund to be told that they would be happy to do this but told us we would have to pay 25% restocking fee in the sum of £700 as detailed in their T&C’s, this restocking fee does not exist, so we asked for an explanation to which has not been answered to date, they have now flatly refused to make any sort of refund and have even suggested that again they will take it back as a cancelled order but the fee still remains, they quoted 7.2 of their T&C’s this time still incorrectly as this is not a cancelled order, we have not changed our mind the furniture is not fit for purpose, also we have the goods and they have been paid in good faith in full, totally unacceptable and unethical. They keep quoting that they are different and provide a better customer experience than any other retailer, unfortunately this is not something we have experienced, in fact far from it, they are as nice as pie while the transaction is going through and then after they are rude and dismissive and as soon as a problem arises they have no time for you, we have sent multiple emails and have continually had to chase for a reply. This is not over, but you good genuine people out there be cautious if you choose to deal with these people.