Disgusted

We originally ordered on the 15 of March. At DFS High Wycombe. Because of covid waited until 26th of June for delivery. Holes for legs drilled in wrong place. Second delivery waited in all day Tuesday 21st of july slot between 1 and 4 didnt arrive no phone call. Message to track order changed at 4 to sorry your delivery is not going ahead. Chased waited 1 hour 15 minutes for answer of phone. The person could not contact dispatch closed at 5 o'clock. Called next day as no one still had not called to apologise or inform us what had happened. Waited 1 hour 30 minutes for phone to answer.Told nothing on system would need to chase would call back. Called another number after a while waited another hour and some to be given a head office number. Called head office again to be told would get back to me. Still no one called back. Husband chased and store manager from Northampton called back and said they have gone missing and that it would be reported that they had spoken. Still nothing the next day so Husband chased today 23rd of July and a lady from Sheffield store said it was on the system and that has a priority action call to be made from the manager of wycombe store. Guess what no phone call. My husband went into the store but the manager had just left. What kind of company has DFS become. Gone back to the good old days. Let's see if the manager calls tomorrow. I'm looking forward to hearing the excuses.