Item: Next Sofa Reviews - next.co.uk
Rating: 1

Granteter's review of Next Sofa Reviews - next.co.uk

“Ashford. Sofa terrible”

★☆☆☆☆

written by Granteter on 01/04/2022

I bought Ashford medium sofa delivered in December so bad the 2 year old can t sit on it They sent an upholster who showed us how to sit on the sofa as we did nt know only problem there is we are 70 and 80 year old However been told there is nothing wrong so I thought I would take it further and was advised by Next to take the to arbitration which cost 25 pounds so I m just deciding to do this any options would be appreciated if any one can help

Value For Money

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Bombuspolaris's Response to Granteter's Review

Written on: 02/04/2022

Is the problem with your cushions sinking and offering no support? We bought online but resorted to taking one of the cushions into a Next store, where staff agreed it wasn't good enough and rang customer services on our behalf. Customer services agreed to arrange collection and full refund. At first they did deny all knowledge of this phonecall, but luckily it was recorded so they had to follow through on what they'd said.

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Elizabethadair's Response to Granteter's Review

Written on: 21/05/2022

I bought two Ashford sofa’s and find them so uncomfortable. I live on my own so they don’t get a lot of wear. I keep changing where I sit as I know one will look sunken in, even though I’d prefer to sit near the telly. I bought them in lockdown thinking ‘well they’re from next’ they’ll be good quality. How wrong was I. Soo disappointed.

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