written by Floydua398 on 12/02/2021
Bought these from Next last year. Within a short time the seats were puckering and had excess leather which looks like it will crack before long. Next sent a technician who said that as the cushions cannot be removed the sofa and chair would need to be ‘redressed’ daily. This involves turning them onto their side - they are very heavy - and going in from underneath to plump the foam and stretch the leather back. He did this and within less than an hour the problem was back. Next are saying that as the technician did not find a manufacturing fault there is nothing they can do. So unless you are a weight lifter or have nothing better to do with your time PLEASE DO NOT BUY THESE FROM NEXT. Perhaps they should make people aware of this daily chore before they buy.
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