GARDA SOFA

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Frankie358's review of Next Sofa Reviews - next.co.uk

“GARDA SOFA ”

★☆☆☆☆

written by Frankie358 on 31/12/2019

I purchased a a small and medium sofa from next, within a month the cushions on the medium sofa started the role over the edge making it look very old and shabby. The cushions over the arm rest went flat in the same amount of time. Complained to next stating how unsatisfied I was. Next arranged to send out an independent assessor (I'd question how independent they are). The assessor agreed the cushion had moved and advised I open the seat cushion up weekly and pull the filling around the straighten it up. My reply to the assessor was do you really think that's exceptable on at the time 1-2 month old sofa. My concerns were if it's like this now what's it going to look like in 12months time. All of the above information was given to next. Their reply was absolutely shocking. Basically told me there was nothing wrong with the sofa and I had to re dress it on a weekly basis. I am currently sitting on same said sofa and it like sitting on a 20yr old sofa I wouldn't mind so much if I'd paid 500 pound for the two sofa but this us far from the case.
I am going to contact next again and if I have no look I'm taking it to trading standards as theses sofas are not fit for purpose.
My recommendation would be NEVER buy a sofa from next.

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Jmnesbitt's Comment

Written on: 24/01/2020

Did you get anywhere with them? I have a similar issue, in warranty, huge sag measured 20cm in middle of sofa. They had engineer check who confirmed no manufacturing defect (i.e. made as intended). Problem is what was intended is clearly not acceptable. They have responded saying not their problem. I spent £1500 and now need to find a new sofa.

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Pepper63's Comment

Written on: 18/02/2021

Hi I have a Garda Large Sofa. It is 20 months old and looks 20 years old! The quality is inferior and unacceptable. The back cushions have no support at all and this is causing back problems for myself and my husband. I also have complained and I have gone-mail photos to the assessors. Let’s see what findings they come back with! Watch this space. If I were you I would definately take it further. Good luck!

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