excellent service got so much quicker than said. fantastic unit, excellent value. i only ordered 1 but had another 2, now i want more and sold out. no complaints from me

Update since 27th Dec for a sofa set. Yet again, empty promises and full of made-up stories, Weekly delays in the delivery. I am convinced this company is the middle man, they do not have the stock that they promised to deliver between the 5th to 12th, it's the 19th today, and yet more delay till next week. Asking for a refund, they give you more B.S. stories. Avoid them, they seriously do not keep any promises! After reading more reviews elsewhere, it confirmed that others are still chasing for a refund as they did not receive their goods at all.

Received item late, really poor quality, really poor customer service.

The wardrobe which I purchased fell apart after 1 month and Home Done refused to give me a refund. Instead I was told I had to pay them more money to get replacements for the broken parts. I paid the additional money but I never received the parts. I am now owed £650.99 by this company and I am horrified that they treat their customers like this.

Advertise products they don't have. Send you an apology email stating your money will be refunded between 5 and 10 working days. It isn't. You email them to chase and you get the bog standard email saying it's being dealt with. You chase again as it's been 14 days! And you get the same standard email. Absolutely no customer service at all!!!! Avoid like a Conservative party during lock down.

Products are of poor quality and service is even worse. We purchased some Xmas reindeers for the garden. The heads were not aligned and basically fell off. According to Home Done the product is as described. Clearly the product is not fit for purpose and despite proving this within the required timescales they seek to enforce a partial refund that is not negotiable! That’s fine, I’ll raise a small claim and claim via our card provider! Shocking. Avoid, Avoid, Avoid!!!!!!

***Warning do not order*** I would advised anyone not to order from this site. I placed an order for a corduroy cream corner sofa. Despite the service making it seem like delivery is flexible it is not! my sofa took over 3 weeks to arrive. I was not allowed to chose the day either I am a shift worker and can’t take a day off to be in. I was given a deliver date the day before and if I wanted to change the day I was told I’d be charged an extra fee! Once the sofa arrived it got worse. The sofa was extremely poor quality. The seats were really hard they use a block of hard form (the type you wash your dishes with) to fill it. The sofa is all stapled together at the base and the staples and all very visible. I emailed, to request a refund at which point Homedone went MIA. They would not answer any emails and when I tried to call It would just ring and ring this went on for weeks. When I did finally get a reply after I put a complaint into Klarna they informed me that they would change a £99 collection fee which would have to be paid before collection Awful! When I asked to speak to a manager I was told no that’s not possible their isn’t one and then the person hung up on me. In total the sofa was sat in my flat still wrapped up for a total of 3 and a half weeks before I got any response. Not being able to order another sofa or know if I would ever get my money back. A really stressful situation, I’m still trying to get my money back. Iv now ordered a new sofa from Dusk which is so much better, almost the same price and arrived within the same week.

This company does not answer emails for returns!! This company will not take responsibility for damaged items!! Tv unit arrived with foam on edges for protection great! NO!! the middle of the long package was left at a different height from the ends!! YES an uneven package especially when long 165cm & thin 7cm.. being 14cm ends breaks can happen!! ???? This break to board not being obvious to delivery driver (who did not open package to have a look inside!!) nor to myself ???? I could not see through package. The company suggest this to be buyers problem as delivery person did not see!! …. What!!! ???? NO REFUND only replacement board ……I did not report break to driver?? ???? ……. no suggestions as to how someone can see or know there is a broken board before opening opening. Great selection on site but unless you’ve plenty money to throw away …. I’d advise ⛔️DO NOT SHOP WERE THE MONEY BACK GUARANTEE IS RUBBISH⛔️

Stay away from this company, absolutely don't buy anything! I've bought an oil heater, it arrived quickly but faulty, it basically switch on for 5 minutes then gone to an 'EL' programme, it means ' open circuits'. After only an hour to have received the item I've e-mailed them. I've tried to also call but not answer at all. They answered to my e-mail requesting proof of the item being faulty. This is already useless, you should be able to send the item back and they should check it. However, I've unpacked it again and I've sent them a video. I've specified in few e-mail I wanted a refund and not a replacement. I've tried to call them again without any results. Their answer was that they wouldn't collect the item because the nature of the problem was unfixable, so I needed to discard the item, very annoying! They wrote they were on the way to send a replacement! I've answered and repeated I wanted a refund! Not answer. A couple of days after I've received another e-mail saying my item would be delivery the same day and if I didn't want it I should cancel it, and they provide me with Evri delivery number, if not I would have to pay the return money. I've tried to cancel the parcel but it's impossible. I've e-mail them, not answer, I've tried to call them again and finally they answered, but as soon as I started to explain the problem she hung off! No answer again! So today I'm waiting to receive that parcel that I hope I can refuse! Good knows what's going to happen. A circus, a joke. DON'T BUY ANYTHING FROM THIS COMPANy.