Indigo567's review of Delux Deco - www.deluxdeco.co.uk

“Massive delays, non-existent customer service”

★★☆☆☆

written by Indigo567 on 06/06/2015

I ordered a sofa on Dec 31st 2014. It was supposed to be delivered within 6-8 weeks. Following much chasing it finally arrived in the middle of April. The online tracking system wasn't any use. Would just say things like delivery delayed. Grey sky fabric on sofa is also not very nice; a bit shiny, a strange grey and looks very much like a man-made fabric (which it is - mostly polyester). Wish I hadn't chosen that fabric or to order from this company.

Value For Money

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Deluxdeco's Response to Indigo567's Review

Written on: 16/06/2015

Sorry to hear of your issues however we don't have any products that are available for delivery in 6-8 weeks. All our items have delivery times published with each product and most are 9-15 weeks. Given the incorrect expectation of the delivery time, the tracking system will not sync to your expected time but the actual timing being 9-15 weeks. We order on your behalf and fabric samples are free and available prior to ordering. Yes - it is polyester as it says on the product in the main description which were free to request and view to verify your purchase decision. It is regrettable that you are dissatisfied but we do urge customers to please read the information with each product prior and details regarding the ordering process which are published all over our website and on the order confirmation. Regards Delux Deco.

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