Poor warranty from Samsung. Misunderstanding buyers services

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dronfx's review of Samsung Fridge Freezers

★★☆☆☆

“Poor warranty from Samsung. Misunderstanding buyers...”

Written on: 08/08/2018 by dronfx (14 reviews written)

I got an argue with Samsung about their warranties.
When you buy new Samsung fridge/freezer they do not send you any information with manual (leaflet to register online to extend their warranty). They do not send even any info with manual about exact timing of warranty. Searching their website, I realized that Samsung provide standard warranty for 2 years for fridge/freezer. But now they have promotion to extend their warranty for another 3 years. Basically you get 5 years of warranty.
There is a big if - They give only 90 days from invoice date to register for extended warranty but do not inform their costumers about that buyers they can extend this warranty. Basically this is lack of information from Samsung and misunderstanding of costumer services
After chatting with Samsung customer support, they said it is retailer responsibility to deliver information about warranty. I argued with them, pointed that Samsung responsible for their warranties and to get an extended warranty I have to register on Samsung website and not on retailer website. It was promotion from Samsung and not from retailer. So, they had nothing to say me on that.
When I asked them why Samsung did not send me any information about extended warranties they said that do not send any. I asked them how I can to know about their changes about warranties, they said that I have to check their website for changes. So, Samsung think their website works as online social media like Fac...ook and people just visiting their website without any reason many times in a day. It is simple misunderstanding costumer services. Basically, Samsung buyers must help themselves after buying Samsung items.
So, as a result I did not get adequate answers on my questions. Samsung could not help me. I have other brands appliances in my property and they send information about warranties and how to extend to one more year this warranties by registering. Why Samsung could not do so is a big issue for me.
Very disappointed and made a note about Samsung experience. Next time choosing electrical items I will be more accurate with choosing brand.

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