the most horrible & nasty company i have ever dealt with

Western Union Money Transfer
★☆☆☆☆
1.3
9.0% of users recommend this
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achia35's review of Western Union Money Transfer

“the most horrible and nasty company i have ever dealt with”

★☆☆☆☆

written by achia35 on 27/03/2015

I am in the UK but my mum leave in Ghana and was not well so I wanted to send her some money through western Union for her medical treatment. I sent the £100 through the so called faster online service on the Wu website and immediately, wu took the money out of my account and straight away sent me an email saying my details on my Wu transaction doesn't march my bank account details so my transaction has been declined. I immediately called their customers service number which goes to India where the staff members can't understand you well or speak clear English for ones to understanding. all they say is "I understand please hold on " and just transfer you on and on until I threaten to report them to the media. I was then put through to a financial adviser who said my money has been refunded and I should call my bank to verified which I did but the bank told me it's not true. I checked my bank account and it wasn't refunded.I called western union again and this time, i was asked to send my bank statement to them so they can check I have actually made a money transfer through Wu. I could not believe what I was hearing. I asked to speak to the manager who then told me it will take 7days for the money it took them minutes to take out of my account, to be put back. I am still waiting for my money to be refunded. I have to at the end, borrow money from elsewhere to send to my mum.
I will never again deal with them or recommend them. Stay away from Western Union they will only keep your money. Rude customer service staff who don't know what their job is or communicate effectively. Very disappointed. I wish there was a below zero star rating as they don't even deserve a 1 star.

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