Two weeks for inscription

4.7 / 5
95% of users recommend this
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Max9999's review of Transfermate


“Two weeks for inscription”

Written on: 26/02/2016 by Max9999 (1 review written)

After creating my account, I couldn't transfer money before I submitted my application form. Transfermate requires to print the application form, to sign it and to scan it. Unfortunately I had no printer and no scanner. Anyway, after submiting my application form, I didn't heard from the company for two weeks, after what I still can't transfer money. So I contacted them to ask them why processing my application is so slow??!! They asked me from where I wanted to transfer money!! Then they told me that my IP shows I'm in Singapore and they can't transfer money from Singapore. I said I wanted to transfer money from France to Taiwan so there is no problem, and I just wanted to create my account first!! They said I can't create an account from Singapore. So I used a VPN and told them I came back France to finally create my account.

Very hard and long inscription and inefficient customer service.

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