written by bonfireboy on 04/12/2015
I returned from Argentina with a bundle of Argentine Pesos - this is a "closed currency" and so none of the usual exchange places will take them. I had not purchased the currency from Thomas Global but they were able to buy from me. As I was passing their Kings Cross office I called in (they also accept foreign currency by next day delivery post), they took the Pesos at 12:00, they had to transfer them to their Oxford Circus office to check for forgeries (forgeries are common in Argentina). By 17:00 that day I received a call to confirm they were happy with the notes and that the funds were in my bank. Excellent service and a reasonable rate without which I would still be stuck with £500 worth of pesos.
written by Skylaw17 on 16/04/2015
Please do not use Thomas Exchange Global in the city Branch! They sold me Amex Travellers cheques which I was not able to use at my destination. Upon my return I went o get a refund for the full amount only a few days after my return. They asked me to sign and date the cheques without telling me the exchange rate and then gave me a really low exchange rate, which I refused to take. But now that the cheques were signed, I was forced to go with their rates as they told me no-one else would accept the cheques now they were signed and dated. This is utterly outrageous as they were holding me over a barrel! PLEASE DO NOT DEAL WITH THEM!! I am now calling Amex Travellers cheques to find out a solution on how to get my money back without going through these utterly dishonnest people. Also there is always a massive queue and they are not very polite people.
written by on 10/03/2013
DO NOT USE THOMAS/EX GLOBAL CURRENCY EXCHANGE SHOP IN VICTORIA!!! They tried to steal some of my money by "counting it in the machine", The difference was alarming, by a few thousand of foreign currency, worth more than 1 thousand pounds, and therefore a huge difference in volume! I asked them to give my money back, so I could count it again, they refused to pass it back to me, doing it later after I started shouting at them! I counted the money in front of them, to be assured they did tried to steal it! AVOID AT ANY COST!!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Purleyqueen's Response to bonfireboy's Review
Written on: 26/01/2016
You put your review under the wrong company. The company you went to is a totally different company called THOMAS EXCHANGE UK, they have branches at Kings Cross and Oxford Circus!