Terrible Exchange Rates.

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NotHappy2016's review of ICE Plc - www.iceplc.com

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“Terrible Exchange Rates. ”

Written on: 16/06/2016 by NotHappy2016 (1 review written)

I came back to Vancouver from London & exchanged my remaining pounds to dollars. I found out later that the exchange rate ICE used is almost 20 cents lower than rates I researched on-line. Then on top of this ICE charged me $3.75 for commission. BS!

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Ice_Plc's Response to NotHappy2016's Review

Written on: 20/06/2016

Thank you for your comments.

I apologise that you are unhappy with our rates.

You should have been advised of the rates that were being applied at the time of the transaction.

Please can you confirm which branch you were at so that I can pass you comments on to the correct manager for investigation.

Kind Regards,

Sophie
Customer Service Supervisor.

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