Avoid ICE at all costs.

★★★★★
4.6 / 5
90.6% of users recommend this
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DieselDan's review of ICE Plc - www.iceplc.com

★☆☆☆☆

“Avoid ICE at all costs.”

Written on: 08/03/2019 by DieselDan (1 review written)

I had an ICE cashcard until it was replaced by the ICE Clear card. Because the ICE website is unreliable I was not put on the list for an ICE clear card in September. I have tried to get my money returned but ICE have been deliberately obstructive, they keep changing the email address for buyback refunds and keep making excuses for the delay in returning clients money. They have told customers that due to the number of people requesting refunds they can not process them in the five days stated on the website, some customers have been waiting months but have just been fobbed off by ICE.
I have now been told that the delay is due to a lack of fund's and that it is very unlikely that any of the customers will get their money back.
I really regret ever dealing with ICE and would advise anyone considering using them to to read the reviews on Trust pilot.

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Ice_Plc's Response to DieselDan's Review

Written on: 13/03/2019

Thank you for your review. We can assure you the delay in the buybacks from the old travellers cashcard were not due to the lack of funds and we can also confirm all buy backs received have now been processed and any buybacks received going forward will be processed within 5 working days. The team now dealing with the ICE Travellers Cashcard has changed which is why different email addresses have been given. If you would like to contact us directly on the call centre email address (unfortunately we are not able to leave email addresses on our responses) with your details we can fully investigate the status of your buyback. Many Thanks ICE

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