Terrible new customer experience

I am thoroughly disappointed and annoyed by my experience of attempting to give my custom to Riverford. I set up an account online to have a regular delivery. On the day it was due it didn't arrive so I contacted customer services by email and next day telephone. I was told there was no delivery due, although I had logged in earlier that day to check and it was definitely due that day! I was told it was set up for the next week . Next week no delivery - I phone customer services and told payment wasn't set up. I had in fact set up with world pay but they claimed there was a "system error" and that was the problem. They took a one- off payment and I was to receive a delivery the following week . Most people would have walked away by now! Next week no box delivered again!!! This time I'm told there is a system error and when I probe for more info they say there was a human error where something wasn't auctioned and the problem was because I'm a new customer! I said I wanted to close the account and to have my refund. I emailed asking for confirmation of the refund but heard nothing so 2 days later called to ask for my refund. The refund hadn't been auctioned. They were still claiming I hasn't set up a world pay account (I had) no apology for wasting my time to try to give them my custom. I'm still awaiting the refund. Riverford does not value their customers so poor and disappointing.