Donald Russell www.donaldrussell.com

500g x2 Topside 2 pensionets +1.Terrible quality,cooked rare tough as old boots and tasteless prk joint cooked was also tasteless

Never again!

Up until now, I have been a big fan of Donald Russell. Great quality meat and good service. Now I am wondering if there is something seriously wrong with the company. I have been trying to contact them for over a week: Phone lines go unanswered emails have an automated reply, but no follow up, their messaging service is unresponsive and their live chat is dead. WHAT IS GOING ON? They have the wrong delivery address and I am not sure where my order will end up.

I really like this post, it's very informative

Another 5 star product we had a family roast was excellent.

Forth time this has happened and greeted with poor customer service! With insinuations it's me causing the damage!! Will not use this company again

In the last two weeks we placed two orders with Donald Russell. On BOTH occasions, despite opting for the £4 morning delivery, neither order arrived until the late afternoon. Donald Russell have since refunded the £8 paid, but did not address the issues of the late deliveries.

As for the meat, it was very disappointing. The slow cooked beef ribs were the best of the bunch - just! However, the small boneless lamb legs which I had ordered for Easter and should "take 40 minutes to cook", stated on the two "boulders" we received stated "three and a half hours cooking'?!

Thinking it was a mistake, even though the meat looked nothing like the meat I had ordered, I decided to cook one this last Sunday! After the suggested 40 minutes there was no way I could even get a knife through it!! Even after the further 2 hours slow cooking, it was totally inedible and without any taste at all. Even our neighbour's Rottweiler turned his back on it!!!

I subsequently spoke to Donald Russell Customer care on Monday and asked for an explanation! It was apparent that getting my money back was going to be an uphill struggle. Eventually Customer Care "magnanimously" made the gesture of refunding me £12 for the one that I had cooked and been unable to eat!! I said that a total refund of £24 to include the remaining joint should also be given!! Her response was "the second joint might be lovely"! What?! Did she really think that I was going to waste another three hours cooking something which was going to be totally inedible?

The £12 has been refunded to my bank account, but the issues of inedible meat has been glossed over!

All, I would say is "caveat emptor"!! In the case of Donald Russell, all that glisters is NOT gold. Just hope HM Queen has better luck with their meat!

As we were very impressed with their ribeye steaks and pork sausages, I ordered a chateaubriand for a special occassion. Obviously we had high expectations but were very disappointed when the meat turned out pretty tough and tasteless. The rump steak we cooked at the same time was better. I cooked it medium rare and am actually pretty annoyed considering the price and it kind of spoiled the evening for me. I've ordered 3 or 4 times but this will definitely be the last time I order from this company.

I ordered the chipolatas and thats what i expected to get ! but to me they were more like the small size of cocktail sausages!! and they cost £4- for eight !!! also in this delivery i ordered some battered haddock fillets, on the package it said cook from frozen for real crispy batter!!! but this was not as it turned out as not crispy at all, also they are the tail ends of the fish and there was very little fish in them and for what we paid we could have had a great fish/chip meal out at our favourate chippy including a glass of wine.

Sorry Donald Russle but we will not be buying from you again.

Quite nice meat but not worth waiting in all day and evening only to not receive the order. Money taken two days in advance of promised delivery date but nothing delivered. They need to sort out their couriers - will not be ordering again but no doubt will be bombarded by one of their catalogues every week. Perhaps more money spent on the courier and less on the brochures would be a good idea.

I have ordered a few times from them, the meat is good, but overpriced. I can get as good if not better from a local butcher at a much better price. The ready meals are awful (steer clear of the curries). The delivery service is atrocious! Last week my order was delivered a day late (after 2 days in transit) Today I've waited for an order which shows as #delivered' at 2pm and it wasn't and still hasn't been! I rand Russell's t3 times between 4pm and 6pm and each time was told that customer services were busy and would call me back. They never did! My advice is to find a good local butcher, forget the 'on-line' speel and save yourself money and inconvenience.