
Fireplacestoreonline www.fireplacestoreonline.com
Customer Service
Quality of website
Value For Money
Fireplacestoreonline www.fireplacestoreonline.com
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User Reviews
An Excellent And Reliable Company.
This company is refreshingly customer-facing and kept in touch with me, answering questions, arranging convenient delivery, etc. I called them several times with queries and each was dealt with most efficiently. I'm extremely pleased with the fire and the service I received. Thank you.
Great Service
I ordered an electric fire from Fireplaceonline on a Friday and it was delivered first thing Wednesday morning despite the fact that it had to be ordered from the manufacturer because they did not have it in stock.
It was great value too as it was much cheaper than anywhere else.
Great service thank you!!
Excellent Company
got a fire surround off these guys a few weeks ago, arrived a few days later. Much cheaper than the local shop who were trying to flog me one 5 times theprice of the one i got from here. This one looks absolutely beautiful.
Broseley Winchester Fire
Very good service, no hesitation in recommending them.
Customer Service
Quality of website
Value For Money
Excellent Service
We found that this place was the cheapest for the fire we wanted and thought there must be a catch somewhere, which brought us to this webpage because we were looking for reviews warning us off them. The reviews here were very promising though, so we went ahead and ordered from them and I'm pleased to say I can't fault the service we received. The customer service via email was very helpful, and the fire arrived much quicker than we expected. Now we've had it fitted, it looks great and it's working brilliantly. I can't really think of much more to say - just they give great service and I can't recommend them highly enough!
Customer Service
Quality of website
Value For Money
Great Until The End
It took me a very long time to choose and buy a fire surround and fire, combine that with finding it at a reasonable price and from someone with a good review made things very difficult.
In the end we decided to try this website as they at least had not had any bad reviews that we could find even though they were not the cheapest.
We ordered a surround and a gas fire. Both turned up promptly but on inspection of the gas fire there was a mark on the chrome fret. This was promptly reported within the 24 hours they allow.
Fireplacestoreonline then wanted pictures of the marks to see if they are with in tolerances, they then sent them to manufactures to see if they thought they were normal, in the end I chased the manufactures myself to get a replacement fret.
What should have happened was fireplacestoreonline would open another box send a new fret and deal with manufacture after the customer was happy.
This made buying a fire and surround a bit of an irritation instead of the final piece in a newly decorated room.
Would I use them again…..doubtful
Customer Service
Quality of website
Value For Money
Great Company
Fire was much cheaper than i could find it in any of the shops by me. Phoned them spoke to the manager there he was brilliant told me which fires suited my needs and was much cheaper than anywhere else i could find. fire arrived perfectly with no hassle at all. i will be shopping with them again and so will my family and freinds after im finished bragging them up. i have nothing bad to say about the experience
Customer Service
Quality of website
Value For Money
A Pleasure To Deal With
We orderd a Faber Glance fire from this company which I was a bit nervous about as it is such a high value Item.
After reading there other reviews it gave me confidence to purchase from them.
I was told 3 Weeks delivery as they were specially made in Holland after three weeks they contacted me to say there was a slight delay in the shipment of the fire and it would be another week.
The following week I had a call to arrange delivery, which was nice as I wanted to be there when it was delivered.
A week later the fire is Installed now and I am happy with the service from Fireplacestoreonlime.com
Customer Service
Quality of website
Value For Money
This Company Is Wonderful!
I initially used this companies online chat to obtain a timeframe from order to delivery. The website did quote a time frame, but as I had a terrible experience from a different supplier I wanted to double check the time frame before placing an order.
They came back to me promptly saying if I ordered in the next hour they can dispatch the order the next working day with delivery the following working day - how wonderful. No messing around with approx 10 working days (yeah right in the case of the other company I used).
I have found with other companies that delivery is passed to delivery company who then take another huge amount of days to actually deliver and then they expect you to answer a full page of questions on delivery, I guess to "cover" themselves. This was not the case with Fireplacestoreonline everything was efficient.
One very very minor downside is that the packaging is not taken away, personally I prefer this as I hate trips to the household recycling centre.
I was kept updated all the way e.g. emails saying your order has been updated to dispatched etc
Just wonderful, I wish every company was as efficient. Kept their promises and would recommend to everyone.
Customer Service
Quality of website
Value For Money
Thanks A Million
fantastiche service the fitter even had a roll of carpet to put down to save our flooring. On time, on budget would recommend them to anyone.
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