Dodgy Free Gift Marketing

They advertise on every page that you can choose a free Chiminea or Fire Pit if you purchased a 'Gallery Fireplace'. They encourage you to clink on the offer and put the gift in your basket, which we did. We were buying a Gallery Fire basket and went with them ahead of other retailers because of the offered gift. Our order form and delivery note both included a free Chiminea.

The order arrived with no free gift, so I politely emailed them asking what had happened to it. I received an unnecessary rude reply saying "As stated on the order and in the terms and conditions the free Firepit/Chiminea offer only applies to orders containing a full fireplace suite made by Gallery. As you ordered 1 x fire basket and not a full suite the Chiminea was not sent and will not be sent going forward". I suspect I am not the first person taken in by this marketing.

The offer links advertise a Gallery Fireplace and only later do they add the words 'suite'. The Gallery Suites are hard to locate on their website, buried fairly deep.

They should not let you add the free gift to your order so you think that you're getting something that you're not, this is shameless deceit. It's a shame as the items I ordered were of good quality and were well packaged and delivered promptly, hence the two stars.