Appalling after care

★★☆☆☆
1.6 / 5
13% of users recommend this

Kamren10's review of Artisan Fireplace Design Ltd - www.artisanfireplaces.co.uk

★☆☆☆☆

“Appalling after care”

Written on: 13/05/2016 by Kamren10 (1 review written)

No problems choosing and fitting. Fire damaged and broke after 4 months. Despite phone calls artisan are not interested in fixing the fire. Great at taking your money. No customer service, Avoid

K1Tt1's Comment

Written on: 30/01/2018

The showroom is all gloss and smarm. The fitting service and after care are at chav level. I thought 3 thugs had turned up when we were about to have our fireplace installed, it was ridiculous. You can't add photos here, it is a shame. But you could show photos on YouTube. It would be good if review centre will start to allow photos, as this is good evidence of the poor workmanship, and the mess they leave behind. It is a shame to read they are still up to their old tricks, but good to know others dare to speak out about them.

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