Terrible service

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Directferries.co.uk - www.directferries.co.uk
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azizessafi's review of Directferries.co.uk - www.directferries.co.uk

“Terrible service ”

★☆☆☆☆

written by azizessafi on 13/08/2020

Very bad service.
I booked a ticket from dover to Calais return on the 7th of august return on the 13th of august.
I asked to amend the date for departure on the 13th of august but I had reply on the 7th after my sailing time the amendement is rejected with no explanation. This has caused me to loose the original ticket because the response was to late for the sailing time.nowing their website advertise the amendement are allowed with no extra charge., I am happy to pay the extra charge, if they asked.
I have emailed but no response.
There is no one to talk to on the phone.
I really think is terrible service, P&O ferries shouldn't allow them to take bookings on their behalf, they will give them bad reputation.

  • August 2020

    Trip (month/ year)

  • dover to calais

    Trip From - To (country or City)

  • Customer service

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