DO NOT USE DIRECT FERRIES

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Directferries.co.uk - www.directferries.co.uk
★★☆☆☆
1.8
From 70 reviews
20.0% of users recommend this

  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

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MichaelPDawson's review of Directferries.co.uk - www.directferries.co.uk

“DO NOT USE DIRECT FERRIES”

★☆☆☆☆

written by MichaelPDawson on 03/07/2020

I thought I was saving time using Direct Ferries rather than booking direct but it turns out I was very wrong.
They refuse to refund my money and now refuse to answer my emails.
Of course, it's owing to the Covid situation but I received a text message from Irish Ferries to say my crossing had been cancelled. Direct Ferries did not contact me and when I sent them a copy of the text with a complaint and a demand for a refund they said it was probably "just a general mail" despite it specifying the sailing and saying that I could try for the one which sailed 1 1/2 hours later.
In early May they said my case had been escalated and would be escalated again and that is the last thing I have heard from them despite a number of further emails. I don't know if I'll ever see my money again.
Do not use Direct Ferries, book direct with the ferry company.

  • June 2020

    Trip (month/ year)

  • Scotland to Ireland to Wales

    Trip From - To (country or City)

  • Customer service

  • Yes

    Did you take a car?

  • Value For Money

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