Stuffing your trousers with weasels would be preferable

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Directferries.co.uk - www.directferries.co.uk
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Mcmanly's review of Directferries.co.uk - www.directferries.co.uk

“Stuffing your trousers with weasels would be preferable”

★☆☆☆☆

written by Mcmanly on 11/03/2020

Stuffing your trousers with weasels would be preferable to dealing with these people.

My wife made the mistake of booking a ferry from Wellington to Picton (NZ). She has no military experience and assumed that "0230" was "2.30 pm". When we discovered that it was 2:30 am, we cancelled (there were no other trips with that company that day), and Bluebridge said to ask for a 50% refund of the (from memory) $118 fare.

Here is the reply we got: "We have contacted the Operator with your request of the refund and they confirmed to us the refund of $27. According to our terms and conditions we have to apply cancellation fee of NZ$64. Therefore you are not entitled to the refund."

Their web site, by using military time conventions is culturally inappropriate, and they play a cute game of hiding any contact access. What do they have to hide?

Doing this is commercially unwise, as they will now be beginning to see.

  • February 2020

    Trip (month/ year)

  • Wellington to Picton New Zealand

    Trip From - To (country or City)

  • Customer service

  • Cleanliness

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