NIGHTMARE COMPANY. AVOID. SHAMEFUL CUSTOMER SERVICE.

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A Ferry - www.aferry.co.uk
★★☆☆☆
2.2
From 82 reviews
30.0% of users recommend this

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Flanagan251's review of A Ferry - www.aferry.co.uk

“NIGHTMARE COMPANY. AVOID. SHAMEFUL CUSTOMER SERVICE.”

★☆☆☆☆

written by Flanagan251 on 27/11/2017

Avoid AFERRY at all costs!
Booked return from Nice, France to Corsica. On day of return sailing heard that ferry had been cancelled. Ended up having to get a ferry to Italy. Ferry was packed, noisy and NOT even the country where I had booked to. We had friends expecting us in in France and AFERRY were completely unsympathetic.
AFERRY customer service was very poor. They couldn't offer any alternatives to France, it transpired that AFERRY were encouraged to book passengers to Italy to avoid any refunds.
The ferry to Italy, rather than back to France was a very poor alternative, was packed, dirty
AFERRY reluctantly undertook to pursue compensation with Moby Lines but I had to chase them up many times, only for AFERRY to disable emails on my account after 8 weeks!
SHAMEFUL service from AFERRY and Moby Lines.

  • Sept 2017

    Trip (month/ year)

  • France

    Trip From - To (country or City)

  • Customer service

  • Cleanliness

  • No

    Did you take a car?

  • Quality of food /drink available

  • Value For Money

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