written by on 05/09/2013
The booking part of the experience was the easy part, although because I booked for freight and was using a truck we didn't receive the confirmation immediately.The customer service at aferry was very helpful and friendly, there was one little hiccup at payment as they took the euro amount in sterling the first time so they had to take the full amount(about 600 euros) a second time. I received all the details via e-mail and thought that would be all I needed to travel. But when we got to the ferry port in Italy, we discovered that we needed to go to the actual ferry line (i.d Moby ferry) to get the tickets. It took about 40 minutes of waiting and searching because Moby didn't seem to have any knowledge of the reservation. Fortunately they checked their e-mails and found the booking from aferry,as they asked what goods we transported I said it was perishable and that the truck would need to be plugged in on board. No problem just ask on board they said. And we did but then the staff told us that it was strictly impossible since the power on board didn't match the voltage requested for our truck and they didn't have any way to make it work (or any will to help even). So we had a really worried night no knowing if our shipment would make it to Sardinia or not. As it turned out everything survived but we would have really appreciated if a-ferry had squared things away with the company and with us prior to departure.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers