Refunds and Terms


Refunds

All purchases are non refundable.

Services purchased from Review Centre’s business account area roll over on a monthly basis. If you wish to cancel a feature that you have purchased this can be done at any time but the feature will remain functional until the expiry of your subscription. For example if you purchase a feature on the 15th of a month and at a later time decide to cancel the service on the 20th, you will continue to receive access to the feature until the 15th of the following month when your subscription will not be renewed.

Terms

The following terms (hereafter known as the “Terms”) must be accepted and will be applied to all businesses or organisations (hereafter know as the “Customer”) who use services supplied by www.reviewcentre.com(hereafter known as the “Provider”).  The acceptance of the Terms by both parties as a whole is hereafter known as the “Agreement”.

1.       Acceptance

1.1.    Acceptance of these Terms become effective from the point that the Customer checks the appropriate box on our web form and clicks ‘accept’.

1.2.    The Terms are applicable for the duration of the period in which the Customer continues to pay for services offered by the Provider.

2.       The Provider’s obligations

2.1.    The Provider shall offer the following services to the Customer:

2.1.1. A review page for the Customer enabling consumers to submit a review and a star rating score on the Provider’s website

2.1.2. The option to add a company logo or image to the Customer’s review page free of charge

2.1.3. Any additional features paid for by the Customer to the Provider

2.2.    The Provider shall offer support to the Customer via [email protected]

2.3.    The Provider shall not be liable and will not be held responsible for consumer conduct in the course of using the Provider’s service, this includes the content published by the consumers

 3.       The Customer’s obligations

3.1.    The Customer shall be obliged to comply with these Terms and the Guidelines in force at all times

3.2.    The password and account created by the Customer to use the services provided by the Provider shall only be used by and for the Customer 

3.3.    The Customer shall be entitled to request consumers to submit reviews on the Provider’s website. Such requests must comply with section 1 of the Guidelines.

4.       Impartiality

These Terms shall not be deemed to be an endorsement, authorisation or support of the Customer or the Customer’s products or services by the Provider. The Customer must not make such assumptions based on this Agreement and must not promote itself in conflict with the above. 

5.       Changes of the Guidelines

The Provider shall be able to make amendments to the Guidelines and the most updated version will be available on the Provider’s website. The most updated version will automatically be part of the Terms. The Customer accepts that by agreeing to these Terms this is also deemed to be an acceptance of variations made to the Guidelines.

6.       Termination

6.1.    Any Material Breach of the Terms gives the Provider the right to terminate the Agreement effective on written notice.

Material Breach of the Terms shall be breach of the Guidelines, section 1.1. and 4.

6.2.    The Provider shall be entitled to terminate the Agreement if the Customer is deemed to communicate with the consumer in an abusive or inappropriate manner. Abusive or inappropriate conduct is to be determined by the Provider.

6.3.    The Customer shall not be entitled to a refund if the Agreement is terminated due to a breach of the Terms or Guidelines or if the Customer cancels the Provider’s service.

6.4.    Upon any termination of the Agreement, both parties shall be discharged from any obligations under the Terms. Any use of the Provider’s service after termination shall be deemed an unauthorised use and shall entitle the Provider to seek injunctive relief.

7.       Indemnity

The Customer agrees to compensate the Provider and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from content provided by the Customer that infringes intellectual property rights of a third party or violates the law, the Terms or the Guidelines.

 8.       Limitation of liability and disclaimer

8.1.    The Provider is entitled to make any modifications and updates to the service as and when required without notice or liability. The Provider is entitled to suspend or withdraw the service at any time without notice or liability.

8.2.    To the fullest extent permissible by law, the Provider shall not be liable for any indirect, special, incidental or consequential damages, loss or otherwise, even if advised of the possibility of such damages.

8.3.    All warranties, terms, conditions and representations that might otherwise be implied by law in relation to the Provider shall be excluded and disclaimed, to the fullest extent permissible by the law.

8.4.    These Terms shall not exclude the Provider’s liability for:

8.4.1. Death or personal injury arising through negligence

8.4.2. Fraudulent misrepresentation and/or

8.4.3. Any other provision that cannot be excluded or limited under English law

8.5.    If any liability is incurred by the Provider, arising from or in connection with the Terms, it shall be limited to either the fee paid to the Provider for this service in the previous 12 months prior to the cause of action or the fee that has accumulated thus far if the Customer has had the service for less than 12 months.

9.       Transfer

The Customer’s obligations and rights under this Agreement cannot be transferred to any third party unless written consent is obtained from the Provider. The Provider can transfer the Terms agreed in this Agreement to a third party without consent providing the Customer is made aware of such a transfer.

10.   Intellectual property rights

All information, images and other content displayed on the Provider’s website (“Materials”) must be used strictly in accordance with the Terms or with consent from the Provider. Under this Agreement the Customer may use the Materials in its marketing and on its website unless the Provider objects to such use. We expressly reserve all intellectual property rights in the Materials. Infringement of the Materials will entitle the Provider to pursue legal remedy in accordance with the applicable legislation. Any reviews for the Customer may be displayed on the Customer’s website or on promotional material.

 11.   Confidentiality

The Terms agreed shall remain confidential and must not be disclosed by either party to any third party. All information related to and concerning the Terms, the relationship and any undertakings will remain confidential. Both parties can stipulate that any related information remains confidential if they feel it is necessary. This section applies after the termination of the Agreement regardless of the reason for termination. Any information that must be made public or published in any other form that is in accordance with the law is exempt from this section.

12.   Severability

If any section, any part of a section or any other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule of law, the rest of the section and/or the Agreement shall nevertheless remain in full force.

13.   Entire Agreement

The Terms agreed between the parties will take precedence over any prior agreements made between the parties and will be considered the entire Agreement between the Customer and the Provider.

14.   Applicable law and venue

 English law governs the Agreement and disputes arising from the Terms and the way the Customer uses the Provider’s service shall be settled in the English courts.

 APPENDIX 1: GUIDELINES FOR THE USE OF THE REVIEW CENTRE SERVICE

These guidelines (hereafter known as the “Guidelines”) apply to the way the Customer uses the services supplied by the Provider.

1.       Requesting consumers to submit reviews of the Customer

If the Customer would like to invite consumers to review their service or product they must abide by the mandatory rules below: 

a)      When requesting a review about the Customer’s product or service from consumers, the Customer shall ensure this request is made universally to all consumers.

b)      The request to submit a review shall not be made selectively to certain consumers

c)       The invite shall request a review in a neutral manner regardless of whether their experience with the Customer was positive or negative

d)      The Customer shall not use language in the invite that attempts to influence the consumers review or that aims to target specific types of consumer. 

2.       Consideration in connection with requesting a review

The Customer shall not offer consideration or a reward for posting a review on the grounds that it is a positive or negative review of the Customer. It shall be made clear to the consumer that the consideration or reward is not conditional upon a positive or negative review.

3.       Conduct of the Customer

When using the Provider’s service, the Customer shall not communicate with the consumers in a way that is considered by the Provider to be abusive, discriminatory, threatening, intimidating or inappropriate.