Shocking customer service

Activity Superstore
★☆☆☆☆
1.5
From 436 reviews
13.0% of users recommend this

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Deborah75's review of Activity Superstore

“Shocking customer service”

★☆☆☆☆

written by Deborah75 on 03/11/2021

Same as belie bought multiple vouchers COVID hit myself and partner as key worker , under much stress over later 18mnths reminder each other we had these to look forward to , ive emailed multiple times , refusing to honour the vouchers awful customer services ……..some given away a fare amount of money ……

  • Facilities

  • Value For Money

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Activitysuperstore's Response to Deborah75's Review

Written on: 04/11/2021

Hi there,
Thanks for writing a review.
I am sorry to hear that your voucher has expired.
We extended all vouchers for free until 1st June 2021.
We appreciate that last year and this year has been challenging for everyone and any customer that has been in contact with us prior to their expiry date we have tried to help, whether this be an extension or making a booking for when restrictions were lifted.
Without your voucher number, I am unable to explore this further.
If you wish to discuss this further please kindly get back in touch with your voucher number.
Kind Regards,
Activity Superstore

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Teeter07's reply to Activitysuperstore's Comment

Written on: 08/11/2021

This seems to be a generic answer as have had the same. I am contacting trading standards to see their stance and national press.

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