Cityrooms took all £945 of my deposit without informing me.

(If only I could give no stars)

Cityrooms only care about money. We lived in a flat with a disgusting flatmate who'd smoke all around the house, as well as blocked up all the sinks and drains with either food or hair. After a unsuccessful attempt to speak to the flatmate myself, I escalated the issue to cityrooms as they suggested in the contract. All they did was send an email (with possibly the worst grammar and spelling ever) to all flatmates and called it a day.

The flat was run down when we moved in. The bath was leaking through the ceiling, many things were falling apart, the heating hardly worked (especially in the winter!), and we were without internet for 3 months. When we asked cityrooms for help, they'd barely replied. In the rare occasion when they did reply, it took them weeks, if not months to solve an issue.

When we finally had enough and decided to leave, they made sure that the fees were a few thousand pounds so that we would not leave. To top everything off, they decided to take all of our holding deposit, which was £945 without even letting me know. The only reason I found out was because I chased their highly unprofessional manager, who could barely speak English. It was so difficult to understand any of his emails and when you ask for clarification via email or phone, he was extremely reluctant to help.