Certainly NOT worthy of an 'Estate Agent service'!

Certainly NOT worthy of an 'Estate Agent service'!

With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better professional, indeed Far CHEAPER service than what they provided with us!?

Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :-

1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!


2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.


3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!


4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!


5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer.
We were kept entirely in the dark even when they turned up on our door step unannounced!

This is Not the service anyone should expect is it not?


6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.


7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures!

In Their response to our complaints they conveniently chose to ignore these facts.

Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand vast amount of money for their far from professional service!